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  • ID
    #19857254
  • Job type
    Full-time
  • Salary
    Open
  • Source
    Wisconsin
  • Date
    2021-09-17
  • Deadline
    2021-11-16

Vacancy expired!

Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal growth opportunities? If you love helping people feel confident about their financial journey and enjoy working in a friendly, supporting, and engaging environment, then the Member Contact Specialist position at Altra Federal Credit Union is the perfect job for you!

Member Contact Specialists act as the virtual branch for many of our members locally and nationally, answering inbound calls, emails, and live chats. Driven by knowledge, efficiency, and high-value interactions, the Member Contact Center creates a positive experience by embracing a “member-first” mindset.

Responsibilities include, but are not limited to:

Providing prompt member information, assistance, and correspondence in response to telephone inquiries, as well as follow up via email, fax, live chat, and mail.

Engaging and coordinating the assistance of employees from other departments to provide prompt resolution to members’ problems.

Anticipating member’s financial needs and cross-selling Altra’s products and services to help our members live their best lives!

Modeling Altra’s service standards of being friendly and outgoing, non-judgmental, focused, trustworthy, and confident. Qualified candidates are required to have a High School diploma, GED or HSED and a minimum of one (1) year of similar or related experience; financial, call center and customer service or sales experience would be preferred. Must have the ability to multi-task while using multiple computer programs. Excellent written and telephone communication skills are required to build rapport by responding to inbound calls, emails, website, and live chat inquiries. Bilingual ability (Spanish and Hmong) is a plus!

Candidates must be available to work between the hours of 7:30 a.m. to 6:00 p.m. on a rotating schedule Monday through Friday and one (1) to two (2) Saturdays per quarter form 8:00 a.m. to Noon at the Onalaska office.

Why join the Altra team?

Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!

Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!

An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.

An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center! Altra is proud to be a Great Place to Work® certified company three years in a row; 96% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

Required

Excellent written and telephone communication skills are required to build rapport by responding to inbound calls, emails, website, and live chat inquiries.

Must have the ability to multi-task while using multiple computer programs.

A minimum of one (1) year of similar or related experience; financial, call center and customer service or sales experience would be preferred.

Preferred

Bilingual ability (Spanish and Hmong) is a plus! Education

Required

High School or GED or better

Vacancy expired!

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