IT Support Technician - Green Bay, WI

Large global supply chain company with a large office facility in Green Bay, WI is seeking an IT Support Technician to help end-users onsite at the deskside, by phone, and through remote support. You will troubleshoot technical problems and provide guidance around products covered within the company's diverse portfolio of hardware, software, and service offerings. This role is planned to be 50-60% onsite in Green Bay, WI. with the remaining portion working remotely. The onsite work requirement is dependent upon the workplan for each day coupled with an expectation to work onsite whenever onsite is urgently needed by the user community. RESPONSIBILITIES In this role as an IT Support Technician, you will engage in the following daily activities:

• Respond to customer inquiries/requests for technical support.
• Identify, prioritize, research & escalate issues according to SOP.
• Resolve technical matters to meet customer service level agreements.
• Document, track & monitor problems to ensure timely resolution.
• Facilitate and coordinate critical support matters.
• Administer parts of issue tracking & change request management systems.
• Provision all user account moves, additions & changes (as required).
• Monitor, investigate & escalate log file issues accordingly.
• Publish break/fix issue/resolution information to knowledge-base.
• Participate in special projects as needed.

• Associate's Degree or equivalent, i.e., military, trade school, etc. and 2 years of relevant experience.
• In lieu of degree, high school diploma or GED and 4years of relevant experience.
• Excellent verbal and written communication skills
• Customer service driven.
• Strong team player.