Police Administrative Assistant (Animal Control)

 Police Administrative Assistant (Animal Control) Salary$28.28 - $34.38 HourlyLocation Tacoma, WAJob TypeClassifiedJob Number0737-24ADepartmentTacoma Police DepartmentOpening Date10/25/2024Closing Date11/4/2024 12:00 PM Pacific

Description

Benefits

Questions

Position DescriptionTacoma Police Department - Animal ControlThe Tacoma Police Department is establishing an eligible list for Administrative Assistant. This position provides administrative and operational support to the Animal Control Division of the Tacoma Police Department. This position is responsible for independently dispatching field officers to in-progress animal incidents or for follow up on incidents that occurred when no officer was available. Other responsibilities include researching calls and complaints to keep officers aware of any potential issues concerning a complaint and proactively resolving various animal control issues by educating citizens about the laws and processes and procedures used by animal control when responding to complaints. These interactions may be sensitive and/or emotional in nature so de-escalation is key.This position works autonomously and is responsible for decision making that requires critical thinking and knowledge of specialized and complex rules to resolve issues that may be sensitive in nature, contain risk factors and are highly visible to the public.The Administrative Assistant also manages all administrative functions within Animal Control, including creation and maintenance of administrative processes and procedures and reporting functions, as well as handle confidential materials, assist with projects or programs, and coordinate work within a department, between departments, and with the public and/or other governmental entities.City of Tacoma Commitment to Diversity and InclusionTacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.QualificationsAssociate's degree and a minimum of two years of increasingly responsible office work experience.

Please note: Related work experience may be substituted for education on a year-for-year basis.

Individuals must pass a background check and may requi re incumbents to successfully pass a Criminal Justice Information Services (CJIS) background check.

Positions assigned to or supporting the Tacoma Police Department may require additional background screening, including, but not limited to, fingerprinting and/or a polygraph test.

Knowledge & Skills

Ability to learn City and governmental policies and procedures regarding area assigned

Ability to learn general goals and purpose of departmental services and operations; establish and maintain harmonious work relationships with co-workers and the general public

Knowledge of office practices and procedures

Ability to learn government structure and process, budgeting, and office technologies

Ability to use a computer application to accurately enter text, insert pictures, format, edit, print, save and retrieve documents

Ability to use a computer application to accurately enter, manipulate and format text and numerical data, insert, delete and manipulate cells, rows and columns, and create and save worksheets, charts and graphs

Ability to use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information

Knowledge of accounting support techniques

Communicate information effectively to internal and external customers face-to-face or by phone, email and/or written correspondence

Ability to plan, prioritize, and organize work; analyzing situations to develop a course of action and anticipate potential obstacles

Interacting respectfully and sensitively with individuals and groups to develop productive relationships and provide quality customer service

Gathering and classifying information according to established methods; cooperate with co-workers on group projects

Define problems, collect data, establish facts, and draw valid conclusions; assist with the interview process; handle sensitive contacts involving the public and other work units

Familiarity with the day-to-day operations of an office; ability to use sound judgment in responding to requests and workplace situations to assist in the resolution of issues

Selection Process & Supplemental InformationPlease apply online and attach a current resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.ExaminationApplicants will need to complete the Experience & Training Test portion of this application in the Supplemental Questionnaire section. Be sure to provide enough information in your answers that we can score your experience appropriately. Applicants who meet the minimum qualifications and pass the written portion of the application will receive a passing score and be placed on the eligible list for interview and hiring consideration.Appointment is subject to passing a background check. This position is covered by a Collective Bargaining Agreement between the City of Tacoma and Local Union 483 IBEW, Clerical Unit. New employees must successfully complete a twelve-month probationary period prior to obtaining permanent status in this classification.The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.The City of TacomaTacoma is one of the nation's healthiest, safest, and most playful cities. We have daily access to stunning natural surroundings and a great quality of life. We are Washington's most diverse big city, with arts, culture, parks, and recreational opportunities that are envied by much larger cities. We recognize how lucky we are, but we know we can make it even better.TOGETHER!Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.For assistance with the NEOGOV application process, questions regarding this job announcement, please contact the Human Resources office at 253-591-5400 by 4:00PM of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.Vision Coverage: For eligible employees and their eligible dependents.Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.Other Employment InformationDirect Deposit: Employees are paid on a bi-weekly schedule by direct deposit.Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.01 The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your application. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application.I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

Yes

No

02

Which of the following best describes your highest level of education?

High school diploma or GED

Some college, no degree received

Associate's degree

Bachelor's degree or higher

None of the above

03

How many years of increasingly responsible office/administrative support experience do you have?

4+ years

2-3 years

Less than 2 years

04

Describe your work experience working within a Police Department? If you have no experience, respond with N/A.

05

INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST:

This is a classified position with the Tacoma Police Department which requires testing. Questions #6-10 are the experience and training test that will be scored and used to establish the eligibility list. Your responses to these questions will be scored by subject matter experts who will not have access to any of your application materials, and will provide scores based solely upon your answers to the questions. Your answers must stand on their own merit. DO NOT RESPOND WITH "SEE RESUME" in lieu of answering these questions, as raters will not have access to your resume or application and this will result in a score of 0 points and you will fail the test. Your score on the experience and training test will ONLY reflect your response to the questions asked. Please indicate "Yes" that you have read and understand the instructions for questions #6-10.

Yes

No

06

Describe your administrative work experience to include software and other technology and equipment used to complete tasks.

07

Describe your experience working with the public, include who your customers are and what internal work groups you may work with.

08

Describe your experience with communications, from your work group to both internal and external customers. What types of communication methods do you use? If you have no experience, respond with N/A.

09

Describe a time you were faced with an urgent problem that needed immediate action and no one was around to assist you. What decisions did you make and what actions did you take to resolve the problem?

10

Describe a time when you had to tell an angry customer something they did not want to hear. How did the conversation go?

11

Describe your work experience as it relates to Animal Control? If you have no experience, respond with N/A.

12

Please tell us how you learned about this job opening. Select one.

Job Interest Card notification

Professional organization

Military organization

City of Tacoma employee

Online job board posting

Word of mouth

LinkedIn

Tacoma Training & Education Program (TTEP)

Indeed

Facebook

Instagram

Careers in Government

Government Jobs

Outreach Event

National Diversity Network

African American Job Network

Disability Job Network

Asian Job Network

Latino Job Network

Retirement Job Network

LGBT Job Network

Veteran Job Network

International Association of Venue Managers

Teamwork Online

Venue Coalition

Venues Now

International Entertainment Buyers Association

Other (see below)

13

Please provide specific information regarding how you learned about this job opening. Your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings. Thank you.

Required Question

AgencyCity of TacomaAddressHuman Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone253-591-5400 Websitehttp://www.cityoftacoma.org Apply Please verify your email address Verify Email