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  • ID
    #4724736
  • Salary
    TBD
  • Source
    Robert Half International
  • Date
    2020-09-04
  • Deadline
    2020-11-02
 
Full-time

Vacancy expired!

DescriptionRobert Half Technology is searching for a Senior IT Support Specialist to come and make an impact for an MSP client in Spokane Valley, WA. The main responsibility of the Senior IT Support Specialist is to act as the a tier II/III escalation point for the tier I technicians and help train and manage technicians, as well. This is a contract to hire opportunity that is remote-based but is located in Spokane Valley, WA.Job Duties:Triage, troubleshoot and provide solutions for internal and customer-related IT issuesProvide escalation support path for IT Technical Support Specialists prior to escalating to leadershipAssist in managing the after-hours availability for On-Call process (Call Tree and On-Call)Coordinate third party liaison support for customersProvide customer training on Intrinium processes, services, contact, and managing expectationsAssist in managing the internal training schedule and agendaEnsure the adoption of team and company policies through the company’s Mission, Vision, and Pillars.Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queuesEnsure Change Management procedures are being followedEnsure documentation remains updated and accurateProvide backup and support for mission-critical IT systems when leadership is unavailableRequirementsProficiency with advanced Office 365 issuesStrong knowledge of firewalls, Fortinet firewall experience a major plus!2-5 years or more of work experience in an IT-related field (prior supervisory experience preferred)Excellent verbal and written communication skillsGreat decision-making and problem-solving skillsExpertise with ITSM, Autotask is a big plusIf this sounds like a good fit, apply today! Please send your resume to Erin Keating at Erin.Keating@rht.com.Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $24.00 - $27.00 / HourlyLocation: Spokane Valley, WADate Posted: September 1, 2020Employment Type: TemporaryJob Reference: 04400-0011547864Staffing Area: Technology u0026 IT

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