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  • ID
    #19243133
  • Job type
    Full-time
  • Salary
    DOE
  • Source
    Washington
  • Date
    2021-09-04
  • Deadline
    2021-11-03

Vacancy expired!

The Office Manager is responsible for diligently supporting the Principal Managing Broker (PMB) in organizing & coordinating the operations of three branch offices, in accordance with the laws of the State of Washington, Department of Licensing – Real Estate Division, and company policies and procedures. Work in this role supports the branch and has responsibilities encompassing accounting management, agent support, staff management, facilities management, maintaining office records and communications between the branch and Support Services to ensure organizational effectiveness and efficiency. These responsibilities and duties may be updated or changed at any time to better support the needs of the branch and agents.

Duties & Responsibilities

Manage & Maintain Office Operational Effectiveness

Develop & maintain proficiency in all applicable office processes and systems in order to effectively implement and manage procedures and systems to increase efficiency and ensure well-organized day-to-day operations.

Provide back-up coverage for other staff positions as necessary.

Supervise Office Staff

Partner with the PMB & HR to recruit, hire and train (onboard) new employees. Supervise new hire orientations by ensuring the following activities are completed: set-up of work station & technology needs, orientation to facility, equipment & safety practices, review of company policies, and completion of new hire paperwork.

Guide staff in a manner that is fair, legally compliant, and respectful of individuality and calls for accountability of business practices. Keep abreast of employee issues & concerns and manage them in an effective and timely manner. Escalate unresolved issues to PMB & HR & ensure resolution.

Agent Support

Perform new agent orientations and ensure the following activities are completed: set-up of work station & technology needs, orientation to facility, equipment & safety practices, and review of company policies.

Complete on-boarding checklist for new agents and their staff (assistants).

Train new agents on all company tools available to them.

Technology Support

Attend technology classes & participate in ongoing training as necessary.

Maintain phone system for all new & existing employees & agents.

Troubleshoot copiers, fax machines & printers and submit work orders as necessary.

Keep the corporate Technology department abreast of any ongoing technology issues or technology-related needs.

Knowledge of various tablets, smartphones, etc. to update Agent’s settings for Wi-Fi, email, shortcuts, etc.

Branch Accounting Support

Collect, code, & submit vendor invoices for PMB approval & payment.

Ensure that agents are correctly rebilled for incurred expenses.

Review Agent A/R statements monthly.

Copy & code agent A/R payments and forward to corporate Accounting Department as received.

Marketing Support

Assist agents with their web profile pages on branch and company websites.

Monitor office and agent profile pages to ensure proper representation.

Building Maintenance

Sales Support (Backup)

Education & Experience

Bachelor’s degree in business administration or equivalent education and/or work experience.

Minimum of 3 years office management/supervisory experience required.

Real estate office experience highly preferred.

Job Knowledge, Skills & Abilities

Understanding of the real estate industry and its sales process.

Adept knowledge of all aspects of office administration and human resource management & supervision.

Strong team building and interpersonal skills. Ability to generate a feeling of trust and confidence and establish and maintain effective relationships as necessitated by work assignments. Strives for continuous improvement and solicits customer feedback to improve service.

Strong organization and time management skills.

Effective written, verbal and listening communications skills.

Strong attention to detail; ability to be highly accurate with critical information and be able to adapt during constant interruption of duties.

Exceptional numerical aptitude, analytical & problem-solving abilities.

Solid attendance history.

Computer Skills/Proficiency

Intermediate knowledge of Windows operating system, Microsoft Office products (including Outlook, Word, Excel, PowerPoint and Publisher), and Google Mail and Apps.

Ability to troubleshoot basic issues and train others on basic and intermediate skills.

Knowledge of social media and real estate specific software preferred.

Licensing, Certification & Registrations

Real Estate License, or Real Estate Office Experience preferred

To apply go to:https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d803fbb2-44e7-4d8a-a2ba-7247280c5cf0&ccId=19000101000001&jobId=425254&source=CC2&lang=enUS

Vacancy expired!

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