Housekeeper Needed! $18.50/hr

Room Attendant

PURPOSE OF POSITION

Reporting to the Housekeeping Manager, the Room Attendant is responsible for maintaining and cleaning guest rooms. Room Attendants must maintain and clean guest rooms according to the standards of the hotel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School diploma or its equivalent

Experience: Minimum 1-year Room Attendant experience, preferable at a luxury hotel

Excellent organizational skills.

Possess a gracious, friendly, and fun demeanor.

Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.

Ability to work independently and to partner with others to promote an environment of teamwork.

Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills and the ability to make sound and timely business decisions.

Results oriented with the ability to be flexible and work well under pressure.

Excellent interpersonal skills with strong written and verbal communication abilities.

Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.

Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

Must have great attention to detail and work well under pressure in a fast-paced environment.

ESSENTIAL FUNCTIONS

Manage the master key for the assigned floor.

Enter guest rooms according to protocol.

Clean guest rooms and bathrooms according to hotel standards.

Inform customers on how to use guest room items if requested.

Inspect equipment and fixtures in guest rooms. If there is any damage, submit a repair request.

Turndown the guest rooms.

Inspect cleaning equipment. If there is any damage, submit a repair request.

Organize the Room Attendant cart. Prepare an adequate supply of guest room items and equipment.

Collect and make use of guest preference data.

Identify any noteworthy matters of a guest and, if necessary, report to a senior employee.

Report on, and attend to, customer requests.

Report any suspicious persons seen on guest floors.

Receive and attend to any complaints and requests from customers.

Attend all training sessions as a trainee according to the company’s training policies and the requests of senior employees responsible for the training.

Follow the company's brand standards and code of business conduct.

Keep informed of the company's values and ideal conduct. Act accordingly.

Pursue the operational goal by carrying out all assignments tasked by a senior employee.

Attend necessary training sessions as required by a training manager in accordance with any training plans.

Maintain positive and productive working relationships with other employees and departments.

Adhere to hotel grooming standards at all times.

Lead with passion and enthusiasm with a commitment to excellence and a creative approach

Dedicated to creating personalized experiences and lasting memories for our guests.

Follow department policies, procedures, and service standards.

Follow all safety policies.

Oversee for cleanliness, organization, and housekeeping/maintenance standards.

Stand for an extended period or for an entire work shift.

Other duties as assigned.

SUPPORTIVE ROLES

Maintain a close, cooperative relationship with other departments to guarantee effective communication.

Represent our client's service standards to all customers and provide them with distinguished services.

Respond to customer requests promptly and with accuracy.

POLICIES AND PROCEDURES

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The team member will actively follow our client's policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Blake Rian Consulting provides efficient, effective and enjoyable experience to jobseekers and employers. We are a Certified Woman owned company with over 13 years of experience partnering with clients in all industries Nationwide. We know that a resume is important but is just a blueprint of someone’s experience. Our job is to understand the needs of the employers and jobseekers to help bring together the perfect match in expertise, skill and company culture fit.

We firmly believe it is not about putting someone in the seat. It is about finding the right fit.