VOLT is seeking candidates for "The Hardware and Deployment Technician" role for our client in Seattle, WA.This is in-office contract role estimated at 9 months. Person in this role will provide frontline support.The Hardware and Deployment Technician researches problems, creates and performs technical documentation, and is familiar with a variety of operating systems, hardware platforms, and other technologies. Essential Functions
Builds PC workstations using imaging software for specific laboratory, pathology, or administrative desktops.
Deploys these workstations to laboratory staff, pathologists and administrative personnel at all locations.
Responsible for decommissioning obsolete workstations and devices, removal of hard drives and PHI and preparation for recycling donation.
Works under the direction of the IT Service Manager and in collaboration with Help Desk Technician staff.
Provides for the technology vision and planning process that will regularly evaluate existing technology, information systems and staffing for users, desktops, peripherals, and other supported components.
Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA.
Provides IT Help Desk service and support of end-user computers, devices, printers, phones and peripherals.
Answers and appropriately handles incoming support and service requests via phone, e-mail, voice mail, IM, and in-person requests from clients, providers and internal users.
Reviews and creates Help Desk tickets from phone calls, emails, and voice mails continuously throughout the day.
Follows processes and procedures to troubleshoot, analyze, diagnose IT issues in a swift manner, escalating when appropriate.
Knowledge, Skills & Abilities
Demonstrates ability to work independently
Demonstrates complex problem-solving skills
Demonstrates excellent communication skills, both oral and written
Demonstrates skills in working collaboratively, courteously and tactfully with difficult situations and/or people to identify issues and solve problems
Creatively utilizes technology, people and processes to solve unique business problems with a focus on overall value and patient care
Proven experience learning and supporting new applications and systems
Requirements
Thorough understanding of computers, devices, printers, phones, cell phones and peripherals
Experience with Image Windows Deployment and software installation
Basic understanding of networking fundamentals
Experience in the healthcare and/or laboratory industry
Experience with HIPPA and other regulations
Experience with Microsoft Office Suite, Office 365, TCP/IP, VPN, Lansweeper, JIRA or other ticketing system
Familiarity with Service Management concepts and best practices
BA/BS degree in Information Technology or related field preferred
