Description Robert Half is searching for a Telecommunications Engineer to support a private college based in Seattle, WA. This Telecommunications Engineer will primarily be responsible for implementing and maintaining telecommunications systems and networks. This position is a 4 month temporary contract that is Hybrid.Job Details: Duration: 4 months contractLocation: Seattle, WA (Hybrid) 1-2 days in office, depending on tasksSchedule: Monday – Friday (37.5 hours a week)Job Duties
Configure, troubleshoot, and maintain internal analog phone service for 700+ devices including wall phones, indoor/outdoor emergency phones, elevator phones, security alarm panels, and fire alarm panels utilizing Cisco VG224 and VG350 analog gateways and Avaya IP Office.
Configure, troubleshoot, and maintain Survivable Remote Site Telephony (SRST) with Cisco Unified Communications Manager (CUCM) and Cisco ISR voice routers.
Configure, troubleshoot, and maintain call handoff to PRI circuits with Cisco Unified Communications Manager (CUCM) and Cisco 2921 and 2951 ISR voice routers.
Configure and maintain appropriate monitoring functions with Cisco Real Time Monitoring Tool (RTMT).
Maintain user records and reports in the MTS call accounting system to ensure correct billing to customer departments.
Promptly resolve telecom circuit issues with the service provider(s).
Respond to critical support issues outside of work hours as needed.
Participate in after-hours maintenance activities as needed to keep telephony services properly patched and upgraded.
Plan and manage telephony projects, ensuring deliverables are provided on schedule.
Maintain documentation of cable tie and cross-connect records, UC system configuration, Call Accounting, E911.
Maintain relationships with strategic suppliers and stay apprised of the latest telecom technologies.
Develop and document processes and procedures for telecom services.
Experience troubleshooting Analog phones
In-depth knowledge Cisco Call Manager (CUCM), Finesse (Voicemail) & Cisco Unity
Expert in Telecom knowledge related to VoIP protocols
Nice to have: Familiarity with Microsoft Teams and Microsoft 365
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