Telecommunications Specialist

Description Robert Half is searching for a Telecommunications Engineer to support a private college based in Seattle, WA. This Telecommunications Engineer will primarily be responsible for implementing and maintaining telecommunications systems and networks. This position is a 4 month temporary contract that is Hybrid.Job Details: Duration: 4 months contractLocation: Seattle, WA (Hybrid) 1-2 days in office, depending on tasksSchedule: Monday – Friday (37.5 hours a week)Job Duties

Configure, troubleshoot, and maintain internal analog phone service for 700+ devices including wall phones, indoor/outdoor emergency phones, elevator phones, security alarm panels, and fire alarm panels utilizing Cisco VG224 and VG350 analog gateways and Avaya IP Office.

Configure, troubleshoot, and maintain Survivable Remote Site Telephony (SRST) with Cisco Unified Communications Manager (CUCM) and Cisco ISR voice routers.

Configure, troubleshoot, and maintain call handoff to PRI circuits with Cisco Unified Communications Manager (CUCM) and Cisco 2921 and 2951 ISR voice routers.

Configure and maintain appropriate monitoring functions with Cisco Real Time Monitoring Tool (RTMT).

Maintain user records and reports in the MTS call accounting system to ensure correct billing to customer departments.

Promptly resolve telecom circuit issues with the service provider(s).

Respond to critical support issues outside of work hours as needed.

Participate in after-hours maintenance activities as needed to keep telephony services properly patched and upgraded.

Plan and manage telephony projects, ensuring deliverables are provided on schedule.

Maintain documentation of cable tie and cross-connect records, UC system configuration, Call Accounting, E911.

Maintain relationships with strategic suppliers and stay apprised of the latest telecom technologies.

Develop and document processes and procedures for telecom services.

Requirements

Experience troubleshooting Analog phones

In-depth knowledge Cisco Call Manager (CUCM), Finesse (Voicemail) & Cisco Unity

Expert in Telecom knowledge related to VoIP protocols

Nice to have: Familiarity with Microsoft Teams and Microsoft 365

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .