-
ID
#49948890 -
Job type
Permanent -
Salary
$70,000 - $93,000 per year -
Source
Jobot -
Date
2023-05-16 -
Deadline
2023-07-15
Yardi Support Services Specialist
Washington, Seattle-tacoma, 98101 Seattle-tacoma USAPermanent
Vacancy expired!
- Understand and discuss the value of the systems you are supporting
- Support clients based on contracted Service Level Agreements (SLAs)
- Review support requests and determine areas that clients can use technology and best practices to improve efficiency and their technology platform
- Create analytics for each client and across all clients to strengthen our company to offer new products and services to be an PropTech industry leader
- Develop content, ask questions and lead discussions with our clients to ensure we understand their needs now and in the future and be able to provide a high level of service: talk with the client to get a detailed picture of what the client wants, needs and desire to identify the unique priorities of each client and project
- Work with team members and clients in a professional, patient, and supportive manner
- Excellent time management: make certain you meet due dates, internal/external project team members are held accountable
- Manage your project tasks according to the project plan, understanding the project goal and taking initiative to maximize our clients' investments in the software and our consulting services
- Identify the client's main goals: use that information to customize the client's system to suit their individual needs. This typically involves tasks such as importing data, designing interfaces, modifying configuration options and designing/scoping custom reports
- Training: Design training curriculum, agendas, training exercises and demonstrate the system and its features. Train the client how to use the system and follow up to ensure the training met or exceeded expectations
- Support: Be available for onsite and offsite support to ensure the client is using the system to the best of their ability and maximizing their use of the platform
- Lead professional/business meetings in person, web meetings and over the telephone
- Continuously evolve and direct personal growth and training for maximize your value in this position. Stay up to date on software and related technologies that affect our internal team and our clients' industries
- Maintain positive and strong relationships with our internal team and our software vendors
- Some travel is required
- Performs other related duties as assigned by management
- This job has no direct supervisory responsibilities
- Carries out responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
- 5 or more years of Yardi Systems software experience required
- 2 or more years of public speaking, leading in-person training required
- Microsoft Office, Microsoft Teams, Microsoft 365 experience preferred
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Physical demands: While performing duties of this job, employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must occasionally lift and move up to 10lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Vacancy expired!
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