Technical Support Specialist II

Are you passionate about providing a world class support experience? Here in Technical Support, we are focused on delivering honest, caring, compassionate support for internal and external stakeholders. In this role, you'll be asked to come up with creative solutions to complex problems while actively engaging with our community of support specialists. Whether it's testing a new feature or supporting an existing one, helping where we can have the most impact is our goal.Only applicants from the following states are to be considered:WA, CA, AZ, NV, TX, FL, ID, SC, MO, CO, MI Pay Range: $70,500-109,500 Who You Are

You have at least3-5 yearsof experience in Technical Product Support or Software Quality Assurance

You have a solid understanding of Agile practices and terminologies in software testing

You have the ability to quickly learn and adapt to different technologies and processes

You are driven, goal oriented, and able towork both independently and as part of a team

You can engage in constructive conflict resolution and are comfortable giving and receiving feedback

You have the ability to handle ambiguous asks and quickly pivot as needed

You are able to troubleshoot and effectively communicate issues to stakeholders with varying levels of technical knowledge

You are passionate about delighting the customers you work with and bring a personal touch to each interaction

You have an ingrained bias for action and follow through on your commitments

You approach your work with humility and embrace the opportunity to learn from mistakes

What You'll Do

Engage with Product and Engineering teams to test new features and improvements to existing products

Investigate, validate, and escalate root cause of urgent production problems using existing dashboards and proprietary tools

Work closely with customer support, business stakeholders, internal product teams,andexternal support teams to receive and respond to support questions related to our software products

Execute creative, holistic, ad hoc production testing to ensure the health of our product and identify revenue impacting issues before our customers do

Be available for occasional on-call shifts outside core hours

Contribute to existing documentation and offer input on process changes

Who We Are

Accretive Technology Group is a leader in adult software development. Our streaming video platform connects millions of people around the world. Don’t let the subject matter fool you – we are a serious software company with exciting, challenging problems, being tackled by some of the best engineers around.

While our offices are in downtown Seattle, we have people working remotely all around the world and continue to support remote as well as hybrid work. We have been in business for more than 20 years, employ 300+ people and continue to grow steadily.

We are an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Unfortunately, we do not provide visa sponsorship, visa transfer, or corp-corp arrangements.

Perks and Benefits

Medical, Vision, and Dental insurance fully covered for employee only (dependents added at cost)

$175 transportation budget ($100 of that budget may be used to home internet for remote and hybrid employees)

401K Plan with 50% match on a vested schedule

Vacation plan starting at 2 weeks annually (Accrued)

12 PTO days (Accrued)

9 holidays (Accrued)

Profit sharing MAY be administered

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