• Find preferred job with Jobstinger
  • ID
    #46882507
  • Salary
    TBD
  • Source
    Allied Universal
  • Date
    2022-11-02
  • Deadline
    2022-12-31

Vacancy expired!

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!Position starts at $54,000 per yearPosition DescriptionThe primary responsibilities of the Security Video Support Administrator are responding to requests for Starbucks security video, validating file accuracy, communicating with requesters, system troubleshooting and responding to legal requests and/or documentation. This includes:Verifying all requests (internal/external) are summited correctly.

The necessary documentation is provided, validating the security system (NVR/cameras) are functioning.

Maintain confidentiality with regards to sensitive police or evidential/ operational support.

Experience of working with highly sensitive data and in a confidential information service setting; discretion and confidentiality of data handling is critical in these services.

Documenting all requests and accurately updating/completing case notes.

Performing security system troubleshooting and escalation

Initiating, coordinating and managing service calls Position Responsibilities Throughout each work day, the Security Video Support Administrator will review the security video request email box and respond/action appropriately

Respond to video requests sent outside of the request portal (Smartsheet form).

Escalate/archive emails as appropriate.

Support Starbucks Security & Resilience in producing strategic plans for Starbucks Security Video Processing and proactively seek methods of improving service delivery.

Respond to internal video questions from internal Starbucks groups as appropriate.

Providing user training and assistance with exporting video footage as needed by law enforcement or other personnel

Submit requests for equipment servicing.

Process requests for security video within 5-business days; prioritizing based on the nature of the request.

Address and/or respond to emails within 1- business day.

Create and maintain current practices, policies, and procedures related to Starbucks security video processing and distribution

Provide regular performance management updates for the service requiring statistical analysis.

Respond to urgent video requests/escalations as appropriate

Conduct internal audits and maintain records log

Online Video Request Forms

Close out requests that have exceeded 5-business days waiting for proper documentation.

Process new requests in the order received.

Ensure proper document is provided with each request.

Thoroughly document each request. Position Requirements The Security Video Support Administrator must meet the minimum position requirements documented below:

Have basic computer skills on Microsoft Office products, including Outlook, Word, Excel and PowerPoint.

Be proficient in reading and writing English.

Excellent, clear and concise written and spoken communication skills, across a broad range of management levels, including customers (internal and external), law enforcement officers, and attorneys

Operate advanced security systems and equipment (CCTV Security Cameras).

Complete detailed Daily Activity Reports prior to the end of their shift.

Develop and improve service quality by enhancing processes, delivering and monitoring training needs.

Ability to effectively manage projects

Ability to maintain confidentiality of records and information.

Ability to interact in an effective and appropriate manner.

Ability to detect and correct grammatical and spelling errors in written correspondence.

Ability to understand and use web-based application software.

Ability to collaborate effectively with technical and non-technical county departments and agencies to derive solutions to technology issues.

Ability to initiate objectives with minimal supervision.

Ability to establish priorities and meet objectives.

Willing to work flexible hours including some unsocial hours, weekends, holidays, or nights if required

Perform other reasonable duties or responsibilities as needed.

Keep constant communication with the Security Supervisor to report any events/incidents that require security interference

Must adhere to all Starbucks policies and procedures. Core Competencies The Security Video Support Administrator must possess and display the following core competencies

Able to work independently with repetition

Adept in technology and quick learner

Self-motivation, attention to detail/organization

Strong problem solver and proficient in written, oral and interpersonal communications

Able to stand and/or sit for extended periods of time

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Washington-SeattleJob Category: Security Officer

Vacancy expired!

Report job

Related Jobs

Jobstinger