-
ID
#31892274 -
Job type
Permanent -
Salary
BASED ON EXPERIENCE -
Source
eXcell, a division of CompuCom Systems, Inc. -
Date
2022-01-16 -
Deadline
2022-03-17
Application Support Engineer Tier 3
Washington, Seattle-tacoma, 98104 Seattle-tacoma USAPermanent
Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. Our client is seeking an Application Support Engineer III to join their support team in meeting the growing needs of their customers. We are looking for someone who enjoys complex troubleshooting in a dynamic environment and are interested in new challenges supporting end users. Read about the role and be sure to scroll down for the amazing company benefits.About the Role:
- In this team-based environment, you will be in the heart of the action with opportunities to learn from others, grow your skills and accelerate your career
- Be an ambassador, positively represent our client and develop goodwill in all customer interactions ranging from staff to high-level decision-makers
- Approach users with a can-do attitude, efficient approach, and dependable follow-through
- Diagnose nuanced performance issues spanning multiple software components
- Replicate, describe, and troubleshoot complex bugs and product issues and capture actions taken in our ticketing system
- Prioritize support tickets and exercise individual judgment based on issue severity
- Manage the ticket escalation process and work closely with engineering team in reporting and tracking
- Help us build our knowledge base by actively updating and adding to product documentation, FAQ s, and support materials
- Be a role model for other levels of support engineers and find opportunities to improve timeliness and efficiency
- Be ready and willing to step up where needed to provide superior customer service
- Expert troubleshooting and problem-solving skills in a professional environment
- Ability to collaborate and work effectively in a team
- Ability to excel in a fast-paced environment, embrace change, and show good judgment
- Track record of professional and effective verbal and written communication skills with customers and end users
- Experience in one or many areas such as online technologies, online services, software coding / testing, video production or editing, or similar web or video application tools
- Demonstrated knowledge of Windows / Mac OS / browser, hardware, Windows server 2008 / 2012, IIS, Windows Media Services, and Microsoft SQL 2008/2016, networking, web applications troubleshooting
- Working knowledge of how to use perfmon, Fiddler, Wireshark, or similar diagnostic tools
Vacancy expired!
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