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  • ID
    #31892274
  • Job type
    Permanent
  • Salary
    BASED ON EXPERIENCE
  • Source
    eXcell, a division of CompuCom Systems, Inc.
  • Date
    2022-01-16
  • Deadline
    2022-03-17
 
Permanent

Vacancy expired!

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. Our client is seeking an Application Support Engineer III to join their support team in meeting the growing needs of their customers. We are looking for someone who enjoys complex troubleshooting in a dynamic environment and are interested in new challenges supporting end users. Read about the role and be sure to scroll down for the amazing company benefits.About the Role:

  • In this team-based environment, you will be in the heart of the action with opportunities to learn from others, grow your skills and accelerate your career
  • Be an ambassador, positively represent our client and develop goodwill in all customer interactions ranging from staff to high-level decision-makers
  • Approach users with a can-do attitude, efficient approach, and dependable follow-through
  • Diagnose nuanced performance issues spanning multiple software components
  • Replicate, describe, and troubleshoot complex bugs and product issues and capture actions taken in our ticketing system
  • Prioritize support tickets and exercise individual judgment based on issue severity
  • Manage the ticket escalation process and work closely with engineering team in reporting and tracking
software bug resolution
  • Help us build our knowledge base by actively updating and adding to product documentation, FAQ s, and support materials
  • Be a role model for other levels of support engineers and find opportunities to improve timeliness and efficiency
  • Be ready and willing to step up where needed to provide superior customer service
About You: As an Application Support Engineer III, you are part of the front-line team working with our broad set of customers. As part of this global team, we rely on you to represent the client through responsive, thoughtful problem-solving to maintain strong relationships. This means demonstrating excellent professional communication skills, applying deductive approaches to troubleshoot issues and documenting solutions for continuous improvement. You don't have to check all the boxes, but these are some of the skills and experiences we think are important for this role:
  • Expert troubleshooting and problem-solving skills in a professional environment
  • Ability to collaborate and work effectively in a team
  • Ability to excel in a fast-paced environment, embrace change, and show good judgment
  • Track record of professional and effective verbal and written communication skills with customers and end users
  • Experience in one or many areas such as online technologies, online services, software coding / testing, video production or editing, or similar web or video application tools
  • Demonstrated knowledge of Windows / Mac OS / browser, hardware, Windows server 2008 / 2012, IIS, Windows Media Services, and Microsoft SQL 2008/2016, networking, web applications troubleshooting
  • Working knowledge of how to use perfmon, Fiddler, Wireshark, or similar diagnostic tools
About Our Client:Our client has a video platform that helps businesses and universities improve the way that they train, teach, and share knowledge. They have been a pioneer in video capture software, video management, and inside-video-search technology serving more than 1,500 companies with over ten million end users. Headquartered in Seattle, they have offices in Pittsburgh, London, Hong Kong, Singapore, and Sydney. They have received industry recognition for innovation, rapid growth, and company culture.Benefits include annual bonus, stock options, 100% employer paid health benefits for you AND your dependents, 401k match, 3 weeks PTO + 28 other paid days off for holiday, sick leave, and Refresh Fridays! There is also pet insurance, a dog friendly office, commuter benefits, paid parental leave, mental health support and charitable matching plan. It's a fantastic company and opportunity. Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com. INDRMTINDDIP

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