Customer Service Live Chat

The primary focus of this fully remote (work from home) position involves responding to customer emails, replying to customer web tickets and speaking with customers through live chat. The ideal candidate will have a friendly attitude and excellent customer service skills.

Responsibilities:

Order and RMA processing

Apply high-quality customer service guidelines and policies

Email correspondence related to our eCommerce department

Responding to customers via emails, web tickets and live chat

Required Skills:

Professional writing skills

Proficient typing speed

Creative problem solving

Multitasks well

PC skills: Microsoft Word, Outlook, Excel