Web and Mobile Business Systems Analyst | 100% Remote Position

We are open to supporting 100% remote work anywhere within the US. As a Business Systems Analyst (BSA) at ICF Next, you will apply your analytical and critical thinking skills to help solve client challenges. In the Web and Mobile Delivery practice, you will support mission driven work for your projects, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in the web and mobile development environment, and the ability to properly prioritize, support the work, multi-task, and work collaboratively in an Agile environment. The Work ICF Next GOV supports multiple government agencies, delivering web and mobile support that can include re-design efforts, operations and maintenance and/or developing products from the ground floor. We develop, modernize, support and/or enhance to align with the agency’s strategic goals. Our Agile teams are made up of delivery support, developers, UX/UI, analytics, QA, and infrastructure and security professionals. The team works in an Agile framework to deliver the work. Responsibilities:Support projects in all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of user facing systems.

Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.

Document requirements using variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides.

Communicate (both verbal and written) with the technical support team units and the client.

Support facilitating team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback.

Document technical support discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.

Support the product manager by translating product backlog items into the sprint backlog and sprint planning.

Support the Product Manager in updating project dashboards, refining project milestones, and documenting project meetings.

Perform various types of testing, define test scenarios and test cases, execute tests, and document test results, as needed.

Collaborate with subject matter experts, developers, designers, and user experience researchers in an Agile environment.

Suggest areas for improvement in internal processes along with possible solutions.

Support the Product Manager and Scrum Master in organizing the Confluence project space.

Create standard templates for requirements and project processes.

Work with the Scrum Master and serve as backup as needed.

Required Skills and Qualifications:Bachelor's degree.

2-3 years of experience in Business Systems Analyst work such as gathering, refining, and prioritizing requirements for digital products.

1+ years of experience working with cross-functional teams to build digital products using an Agile methodology.

Ability to create technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation.

As part of the interview process a writing sample will be required

Proven experience working independently while taking ownership of your deliverables with your teammates

1+ years experience with Jira and Confluence.

Excellent organization, communication skills, and attention to detail.

Preferred Skills and Qualifications:Experience diagraming processes using tools like Microsoft Visio

Strong analytical skills, especially business process.

Scrum Master experience/certification.

Federal contracting experience.

#LI-CC1#IndeedWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transpEnglishunformattedESQA508c.pdf) . Nationwide Remote Office (US99)