ID
#44075490
Job type
Permanent
Salary
$63,912 - $85,992
Source
Washington Dept Natural Resources
Date
2022-06-23
Deadline
2022-08-22

Customer Support - Journey

Washington, Olympia, 98501

Permanent

Vacancy expired!

Customer Support - JourneyRecruitment #2022-6-6722Full-time, Permanent, Represented positionLocation: Natural Resources Building- Olympia, WA.

Want to join something GREAT and make a difference?Do you want to have a part in helping to manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations? If so, join the Department of Natural Resources (DNR) IT Division as a Customer Support - Journey. We’re seeking an excellent communicator with strong customer service skills to join us in supporting our vibrant and diverse agency in its mission, to work as part of a cohesive team, and to uphold a professional and positive demeanor while working under tight deadlines as priorities shift. The Department of Natural Resources (DNR), Information Technology Division is recruiting for a Customer Support Journey. This position also provides expert IT service and support to internal and external customers. Responsible for ensuring desktop computers interconnect seamlessly with diverse systems including associated networked components including file servers, email servers, computer conferencing systems, application servers and administrative systems. Computers are mission critical to getting the work done. Proactively managing and protecting those computers minimizes downtime for the DNR staff member. This position also provides expert IT service and support to internal and external customers with mobile device management administration includes working with WA Tech, choosing appropriate settings, creating custom device groups within a WA Tech managed software system, and applying those settings to all agency wifi enabled smart phones and tablets. Troubleshooting mobile devices and customers in support of their daily mission critical decision making.

Please Note: This position has the flexibility to work remotely part-time, however it will be required to work in the office at least two days a week. The duty station is in Olympia, Washington and the successful candidate must agree to travel to the office for in office rotations, key scheduled meetings or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process.

Responsibilities:

Primary technical support of desktop and laptop computers
Mobile IT Device Management
Microsoft System Service Center administration and support
Rotating duty as Service Desk Point of Contact
Lifecycle management of agency inventory of desktop and laptop computers.

Required Qualifications:

4 years desktop support experience including hard drives, video and network adapters and disparate network configurations. Experience must be in an enterprise environment of 100 workstations or more.
4 years of experience maintaining, troubleshooting MS Office 2013 or newer and Windows 7 or newer operating systems.
4 years of experience configuring mobile device management systems including the following functionality: security, updating, application management, and process development. Also, experience troubleshooting Android and Apple devices.
Must pass fingerprint and background check due to exposure to law enforcement and sensitive data.
DNR Core Competencies:
- Personal Accountability
- Value Others
- Compassionate Communication
- Inspire Others
- Commitment to Excellence
Employees of the Department of Natural Resources (DNR) are required to be fully vaccinated against COVID-19 as a condition of employment. This position is based in an office/fieldwork setting and requires in-person attendance/interactions with no option for full-time telework. Please note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.

Desired Qualifications:

MCSE Mobility.
Bachelor’s degree in Computer Science, Information Systems or similar.
M365 Experience.

Supplemental Information:

About the Department of Natural Resources

(DNR). At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity and inclusion. With nearly 1,500 employees in locations throughout Washington, we manage and protect more than 5 million acres of state-owned forest, range, commercial, agricultural and aquatic lands.

Our Vision – Our actions ensure a future where Washington’s lands, waters, and communities thrive.

Our Mission – Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.

Our Core Values:

Safety and Well-Being —Our top priority is the safety of the public and our employees.
Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of those include:

Commitment to organizational health and wellness
Work/life balance
DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
Statewide Employee Business Resource Groups
Leadership that empowers and supports employees
Professional development opportunities
Educational and career development aid
Public Service Loan Forgiveness Eligibility
Opportunities to participate in wildland fire suppression assignments
A comprehensive benefit package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Application Requirements:

To be considered you must apply online at www.careers.wa.gov. You must complete the entire online application to be considered for the position.
Attach a letter of interest describing how your experience and qualifications relate to the position profile and the position required, desired and special requirements.
Attach a resume describing your experience and qualifications.
Provide three to five professional references – you may attach a document, use the References text field in the online application, or include with resume.
Complete all supplemental questions.

Additional Information:This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days. Veterans wishing to claim Veteran’s preference please attach a copy of your DD-214, NGB-22 or other verification of military service. Please black out your social security number prior to attaching. We thank you and are grateful for your service! The Department of Natural Resources is an Equal Opportunity Employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation during the screening process or this announcement in an alternative format may contact DNR Recruiting staff at or or by email at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington State Telecommunications Relay Service (TRS) at 1- or www.washingtonrelay.com.

Vacancy expired!

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