Patient Access Rep - Women's Health

OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.ResponsibilitiesFranciscan Medical Group is looking for a full-time Patient Access Rep for the fast-paced Franciscan Women's Health Clinic in Burien. Beautiful facility with free parking and convenient to mass transit. No weekends or major holidays required. Come be a part of our supportive, cohesive team!Job Summary:Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances.

Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.

This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.

Essential Duties:Registers and/or checks patients in/out.

Schedules appointments and ancillary services.

Handles and reconciles payments.

Continually monitor and reconcile issues prior to patient visit.

Distributes materials and responds to patient questions regarding routine billing and insurance matters.

Performs related duties as required.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

QualificationsEducation/Work Experience:One year of customer service work experience is required.

Healthcare environment experience is preferred.

Connect With Us!Not ready to apply, or can't find a relevant opportunity?to learn more about a career at CommonSpirit Health and experience #humankindness.Equal OpportunityCommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health participates in E-verify.Requisition ID 2020-132721Employment Type Full TimeDepartment Womens and Childrens ServicesHours Per Pay Period 80Facility CHI Franciscan Medical GroupShift DayStandard Hours 8:30am-5:00pmWork Schedule 8 HourLocation WA-BURIEN