-
ID
#23799828 -
Job type
Contract -
Salary
Depends on Experience -
Source
Data Systems Integration Group -
Date
2021-12-01 -
Deadline
2022-01-30
Mobile Device Management (MDM) Support Engineer
Washington, Bothell, 98011 Bothell USAContract
Vacancy expired!
Hi, We are looking for
MDM Support Engineer with one of our client Location: Bothell, WA (Remote until Covid)Duration: 12+ Months Role Summary Our approach focuses on developing chemistry and trust with our clients. To help us build functional systems that improve client experience. We are now looking for a well-rounded and experienced Mobile Device Management Support Engineer. The position requires the ability to thrive in a team-oriented, product-focused environment. The ideal candidate will be driven by the challenge of solving unique problems in a compressed timeframe while balancing the needs of the business. The role will require someone comfortable with some ambiguity/minimal direction, and that can thrive in a rapidly evolving environment. If you are a motivated, self-starter, with a high level of written and verbal communication skills, we’d like to hear from you. Role Responsibilities As a Mobile Device Management Support Engineer, you will work collaboratively with product leaders and other experienced Engineers to execute our combined product visions. You will spend most of your time working to build across a variety of multiple platform applications.In this role, you will be responsible for:- Deploying applications and configurations via Apple Configurator and MDM clients (MobileIron, AirWatch, Intune, Jamf, SCCM, Jenkins etc.)
- Utilizing Apple Business Manager (formerly Apple DEP)
- Assigning devices, cert renewals, APNS, supervision identities
- Troubleshoot application installation, network connectivity and management issues
- Monitor and triage help desk ticketing systems and SLAs
- Documentation skills - creating and updating knowledge base articles
- Adhere to team best practices. Cut once, measure twice mentality
- Worked in fast-paced production environments, where attention to detail and ability to multitask are vital
- BA of BS Degree in Computer Science, 5+ years’ MDM experience or
- 9+ years’ IT experience, 5+ years’ MDM experience
- 5+ years’ experience deploying, integrating, managing and troubleshooting MacOS and iOS in customer environments
- 5+ years’ experience managing Mac and iOS via Mobile Device management (MDM) solutions, including device enrollment, device and application management and troubleshooting
- Team player with desire to learn, grow in role and not afraid to ask questions. Accuracy and strong attention to detail are critical components of this role
- Proven ability to present technical content with supporting data to illustrate effectiveness of processes as a subject matter expert
- Previous experience as a DevOps Engineer
- Excellent verbal and written communication skills
- Experience utilizing tools:
- MobileIron and/or Jamf
- Programming languages (Python, Go, Swift, Bash)
- Jira Services Desk/Confluence
- HTML/HTML 5, CSS, JS, ReactJS
- Apple Configurator and MDM clients (MobileIron, AirWatch, Intune, SCCM, Jenkins)
- Apple Business Manager
- Ability to build and modify APIs
- Familiarity with code repositories and checking in code
- Monitor and triage help desk ticketing systems and SLAs
- Documentation skills - creating and updating knowledge base articles
- Previous experience as a DevOps Engineer
- Excellent verbal and written communication skills
- Experience with MobileIron and/or Jamf
- Programming languages (Python, Go, Swift, Bash)
- Experience with Jira Service Desk/Confluence
- Ability to build and modify APIs
- Experience with HTML/HTML 5, CSS, JS, ReactJS, TypeScript both web and mobile following platform specific guidelines and building robust APIs.
- Familiarity with code repositories and checking in code
Vacancy expired!
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