Systems Analyst (4369) (Bellingham)

Family Care Network is seeking a Systems Analyst to join our team! This position is responsible for supporting the functions of the IT department in installing new software releases, systems upgrades, evaluated and installs patches and resolves software related problems. Also diagnose and repair computers that come in for services, order parts and produce quotes for new equipment. Follows department protocol to log problems, recommend resolutions, priority and tracking.

We are looking for someone who can:

- Adhere to assigned work schedule

- Maintain the hardware and software systems for all company applications and users

- Coordinate with outside vendors as appropriate

- Perform testing on desktop software solutions prior to implementation

- Citrix Terminal Services

- Data Backup and Recovery

- PC / Hardware Maintenance: Support Windows, Linux, MS Office Apps, & Mac OS

- Support basic computer training on software fundamentals, bridging gap between users and IT staff

- Interfaces with network users to resolve problems and to maintain a high level of customer satisfaction.

Essential Knowledge, Skills and Abilities:

- Knowledge of a medical office practice

- May require security clearance for Green House Data and PeaceHealth

- Competency in EMR and Practice Management

- Establish good employee relations including conflict resolution

- Intermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.

- Discern and maintain confidentiality (i.e HIPAA, proprietary information, etc.)

- Works as part of a team; model a positive work ethic and customer friendly relations.

- Prioritize and multitask detailed projects with frequent interruptions

- Solve problems, issues and concerns in a professional manner

- Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups

- Customer Service and Personal Skills: Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users.

Required Education: Computer Science Related Degree (CS, Network Engineering, Specialty Training): Network infrastructure knowledge necessary, experience working in a medical environment a plus.

Company Information:As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 11 locations in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. We offer an excellent benefits package including medical and dental insurance, paid time off, and a 401K. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.