Patient Services Representative (Sign-On Bonus)

Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative!

Family Care Network is seeking full-time Patient Services Representatives in various clinics. Our Whatcom County clinics are in Bellingham, Birch Bay, Ferndale and Lynden. Please visit our website to view all current openings.This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

Communicate effectively

Provide excellent customer service

Effectively manage patient flow

Respond to patient questions and/or concerns in a calm and helpful manner

Accurately enter and review patient data in the EMR

Prioritize and multitask on multiple projects with frequent interruptions

Essential Knowledge, Skills and Abilities:

Ability to establish lasting and effective employee relationships in a team environment

Proficiency using standard computer and office equipment

Good spelling, grammar, typing, data entry, and phone skills

Ability to maintain patient privacy and confidentiality

Ability to adapt to process and procedure changes

Ability to thrive and grow in a fast-paced, learning environment

Medical office experience helpful, but not required

Bilingual a plus

About FCN As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE)(Subject to payback clause). Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.

Benefits:

Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

Our health benefits include:two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D, Hospital and Accident insurance plans. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.

Our 401k retirement plan is designed to support you in preparing for retirement planning and include individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.

We offer the following programs:

401k Plan with employer match; and

401k Profit Sharing Plan

To view all our PSR openings and to apply, visit our career page at https://www.familycarenetwork.com/careers