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  2. Washington
  3. Bellevue
  4. Architect/engineer/CAD
  5. ITOC Engineer
  • ID
    #17811820
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2021-08-03
  • Deadline
    2021-10-02

ITOC Engineer

 Washington, Bellevue, 98004 Bellevue USA
 
Permanent

Vacancy expired!

If you are interested in this opportunity you can apply directly or send an updated resume to Andrew Blankenship at Location: Bellevue, Seattle Job Description: We are seeking a highly motivated IT Operations Center Engineer I to be part of our team. The ITOC Engineer I is a vital role to ensuring a healthy technology environment for our customers. The ITOC Engineer I will oversee monitoring of the technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment and develop skills to handle tier 1 and 2 tasks. Responsibilities:

  • Monitor the enterprise environment in a 24/7/365 operation that is constantly available upon contact, and with availability to address alerts and incidents 100% of the time.
  • React to alerts by performing Tier 1 and Tier 2 operations depending on the issue.
  • Infrastructure specific skills such as Telephony, Networking, Switching and related infrastructure troubleshooting skills
  • Perform daily operations of various teams to assist with day-to-day workload and prevent future issues.
  • Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required.
  • Incident Management by analyzing and acting on major incidents according to their severity/priority level. This includes effective communications and documentation of incidents according to the proper procedures.
  • Run daily, weekly, monthly and yearly reports of our various services to identify trends and prevent future issues.
What You'll Need:
  • At least 3 years of experience in an IT Operation Center, or similar environment.
  • AWS Cloud infrastructure experience.
  • Advanced knowledge of network technologies, connectivity, protocols, and security.
  • VMware and Windows OS troubleshooting experience
  • Experience running commands in Linux server CLI environments.
  • Splunk search query experience
  • Excellent organizational and troubleshooting skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Effective communicator and collaborative worker at all levels of the organization.
  • Ability to compose succinct status notifications during high pressure situations for consumption across a wide audience.
Bonus:
  • Certified Cisco, CompTIA, or Microsoft network professional preferred.
  • AWS or similar cloud services certification.
  • Linux certification.
  • ITIL certification.
  • Splunk Core certified.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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