-
ID
#44349183 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2022-07-24 -
Deadline
2022-09-22
Helpdesk - 1st Shift
Virginia, Vienna, 22180 Vienna USAPermanent
Vacancy expired!
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Vacancy expired!
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