Senior Technical Consultant, CSM - Federal

Job Description

ServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow’s Customer Service Management (CSM) solutions and services, in a client consulting environment.

• Subject Matter Expert on the delivery of CSM platform
• Lead all technical aspects of project delivery and solution delivery including:
• Application UI Configuration
• Workflow Configuration
• Development of required client specific reporting
• Development of requirement integration components (SSO, LDAP, etc.)
• Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform
• Be a leadmember of the overall implementation project team
• Be the Subject Matter Expert on CSM best practices, including the Field Services Management (FSM) and Knowledge Management applications.
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Up to 50% travel annually

Qualifications

• Proven experience as a key technical resource leading the development of solutions in client environments
• Experience of WebServices, API’s, Database-level integrations/ETL
• Windows/Linux Operating System, Virtual machine configuration and connectivity
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
• Strong communication skills (both written and verbal)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Degree orequivalent, preferably in Information Technology and proven experience in technical consulting roles

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.VisitourCandidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.