Software and Customer Support Representative

A Growing Real Estate Software Company seeks a Rock Star Customer Service Rep to Join Their Team

If you are a go-getter who is great with computers, who LOVES helping people and wants to work in a small, informal, fun office directly with the CEO, then this opportunity is for you!

NOTE: Please read this ad carefully and pay attention to submission requirements at the bottom or your application will not be considered.

Here’s the deal:

We are a small, growing software and education company whose products are loved by tens of thousands of real estate investors around the country (and the world). We care deeply about not only providing amazing products but also incredibly attentive, mind-blowing, “better tell my friends about it” customer support.

Because let’s face it: customer service in our day and age is dead. Customer service’s health declined over the last few decades until someone took him out back and shot him to just end the suffering. We live in an age of endless automated phone prompts and email response times slower than your grandma driving her scooter in reverse, in the left lane of the highway. Not us. We pick up the phone when it rings, we answer emails as they come in, and we go out of our way to WOW our clients. We are bringing customer service back and we need YOU to help us!

So if that appeals to you, then read on:

If you have what it takes, you’ll be working in a small office directly next to the CEO. While your primary role will be customer support, you’ll have direct exposure to everything else we do here: software development, content creation, internet marketing, education development and even real estate development (did we mention that we develop real estate projects too?).

For the right person, this is a HUGE opportunity to see first-hand how multiple 7-figure businesses are run and possibly advance into other roles in these businesses down the road.

Still here?

Keep reading!

You are the right person for this job if:

· You take great pride in your work

· You’re awesome on the phone

· You have great written communication skills and can type min 50wpm

· You are good at math

· You have great attention to detail

· You’re a problem solver

· You love constantly learning something new

· You can switch between tasks without losing focus

· You can take the heat of dealing with clients who are sometimes upset or can be difficult

· You have some form of technical background. This can include experience working with computers (software or hardware), working with CRM platforms, etc. This job will require you to become proficient in 7-10 different software programs so if your computer skills aren’t up to speed, this isn’t the right opportunity.

Background in support and/or sales is a plus!

So at this point, you’re saying “That basically describes me perfectly! But what will I be doing day to day?”

Well, glad you asked!

On a daily basis, you will be our front line to our clients. You will be helping our clients via phone, chat and email to navigate our software as well as with any account issues they have, including working on preventing refunds and cancelations.

Our clients are all mom and pop real estate investors and rely on our software for deal analysis, raising capital, project management and more. You will serve a key role in helping them be successful!

Path for Growth:

If you kick ass at this job and prove capable of doing more, then your next step will be in Customer Success! This is where we stop reacting and start being proactive. Onboarding calls, group fast-track webinars, and regular client outreach to make sure our software users are getting the most of the platform!

There are also opportunities to step up in other departments, from content creation to marketing!

If you are still here then this is how to apply (read carefully).

NOTE: if you DO NOT follow these instructions, we will ignore you harder than that hot cheerleader ignored you in high school. Seriously. (Note: Don't assume that because we used this clever analogy, we only want males to apply. We absolutely do not care who you are as long as you will kick butt at this job)

1) Add a cover letter. In the cover letter, in addition to anything you want to tell us, please describe:

a) Your technical experience

b) What you're currently doing in exactly 1 sentence

c) Why you would be an amazing addition to our team

d) Take a look at rehabvaluator.com and, in 3 sentences or less, describe how our primary application helps customers

2) Submit your resume with your cover letter

You will be required to report to our office for in-person training during your initial onboarding period. After that, you will have the flexibility to work from home while COVID-19 is still a threat to public health.