Onsite Customer Account Specialist

Position: Customer Account Specialist

Location: Onsite Full Time - 2901 Charles City Rd, Richmond, VA, 23231

Pay Rate Range: $18.0/Hr on W2

Duration: 1 years w/ possibility to convert a full time employee.

Send Resume to: Amit at Asharma@spectraforce.com

Top Must Have Skills:

Must have customer-facing experience (in person or phone): 2 years or more

Must have strong computer skills (Microsoft office, video conferencing, etc.)

Must be able to multi-task between activities and screens during customer interactions.

Experience working with the public where the customer experience is the main focus.

Ability to work a flexible schedule and onsite full time.

Must have STRONG interpersonal communication skills with customers, supervisors and peers.

Schedule:

Training Schedule: Monday- Friday

Work Schedule: Need flexibility to include some weekends, evenings and holidays to accommodate volume.

o The primary hours while in training are 8:00am to 5:00pm. Once trained to take “lights out” calls those hours could vary depending on the needs of the business. Potential candidates should be flexible and willing to work extended hours, weekends and holidays

High Level Project Overview:

Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.

Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client’s Customer Account Management team for years to come.

Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

Preferred qualifications:

Minimum High School Diploma/GED, but Associates Degree or Higher preferred.

2+ Years Customer Service experience, especially within a call centre setting.

Helpful to have experience with Utilities.

Bilingual is a nice to have