Account Coordinator – Middle Market - TN, MD or VA - Hybrid - Cigna Healthcare

The Account Coordinator (AC) plays a crucial role in maintaining client satisfaction and supporting the US Employer Sales Team. Key responsibilities include participating in new business case discovery and implementation calls, collaborating with cross-functional partners to manage the book of business, providing routine communications, and updating client information and benefit intent. Additionally, the AC coordinates third-party vendors, completes product incentive forms, and works closely with the Sales Team to ensure client needs are met and potential issues are proactively addressed. The AC role benefits from face-to-face collaboration with peers and the Sales Team and will be expected to be i n their local Cigna office every Tuesday and Wednesday as well as a third floating day per week.