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  • ID
    #44856751
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Judge Group, Inc.
  • Date
    2022-08-13
  • Deadline
    2022-10-12

Vacancy expired!

Location: Richmond, VA Description: Our client is currently seeking a Incident Management Infrastructure Specialist • Respond to all high priority outage incidents, identifying the cause, and initiating the incident management process. • Drive recovery of high priority incidents conference calls to meet aggressive Mean Time To Repair (MTTR) targets.

• Prioritize incidents according to their urgency and influence on the business.

• Produce and update documents that outline incident process and procedures.

• Collaborate with the incident management team to ensure that all procedures are diligently followed.

• Document all incidents to include recovery actions, teams engaged, and resolution.

• Communicate and escalate to upper management and leadership based on defined procedures.

• Manage the incident volume by distributing workloads and re-scheduling non-urgent tasks.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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