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ID
#15717009 -
Job type
Contract -
Salary
$16 - $20 -
Source
Techead -
Date
2021-06-10 -
Deadline
2021-08-09
Help Desk Coordinator
Virginia, Richmond, 23173 Richmond USAContract
Vacancy expired!
TECHEAD is seeking qualified applicants for the following Contract position – Entry Level IT Technician / Huntsville AL – (JOB-15076). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!You can find more about our team and values by checking us out at
TECHEAD.com or on GlassdoorTECHEAD is currently seeking a Help Desk Specialist to join one of our client's teams in the Richmond, VA area! This role is 100% phone support in a call-center environment but will be remote until COVID restrictions are lifted. Candidates should have a quiet remote location to work until that point. The right individual will have a help desk & call center experience delivering excellent customer service! 12+ months contract Skills & Experience needed:- Recent and Relevant Help Desk Experience
- Great Customer Service Skills, Strong analytical, troubleshooting, and typing skills
- At least 1 yr of IT Phone Support experience
- Experience with Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Sharepoint, Active Directory, Skype, Mainframe, Print management tools
- Experience working with ticketing systems. (ServiceNow ticketing system experience is preferred).
- Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
- Experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal
- Ability to multitask while the client is on the phone by researching knowledge and documenting tickets
- Proficient at exercising self-discipline and mindfulness in an open call center environment
- Experience working in a contact center environment where the importance of adhering to scheduled breaks is measured
- Experience working and performing well in an environment where individual performance metrics and scores are measured monthly
- Ability to work an 8-hour shift within 6 AM-6 PM EST time span as needed
- Flexibility to support 24x7 shifts during inclement weather events including holidays and weekends as needed.
Vacancy expired!
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