Regional Sales Engineer, Security Solutions

Job Description

Reporting to this position are:None at this time

• Build and maintain strong customer relationships with key accountsandsupport the repair ofstruggling relationships
• Work with the Customer Solutions Manager to allocate proper resources to meet customer needs
• Provide Project Management for assigned projects in your area
• Assist to bridgethe gap between technical knowledge, project managementand fulfillment teams
• Supportsthe effort to bring customer systems up to industry standards,ensuringcompliance with regulations(including but not limited to OSDP, Encryption,FICAM/FIPS 201-2) while increasing revenueand profitability
• Pre-Sales assistance for the Account Management Team including meetings, demonstrations as well as customer site surveys.
• Assists with the installation, configuration, and ongoing usability of equipment and software
• Research, development and training of M3T Approved Technology platforms and systems.
• Ensure all work performed meets customer needs and company standards for accuracyand quality workmanship
• Advises onand / or performs upgradestoon-premisesystems,ensuringlongevity anduptime
• Helps to evaluatetheviability & salability of new technology
• Assist with work orders and projects as needed to meet business and technical needs
• Assist with providing top-notch supportwhen complex issues arise
• Review project designsfor functionality, accuracy & cost efficiency ensuring customer satisfaction
• Identify missed opportunities for improved efficiency and communicate to the responsible party
• Assist with prioritization ofteam workloadin your area

• Provide training for both clients and employees
• Presents a positive, helpful, customer-focused image.
• Represents the company in a professional and businesslike manner and communicates effectively.
• Performs Account Manager (AM) responsibilities when the Area AM is not available.
• All other duties as assigned

• Foster positive customer experiences.
• Learn to sell by gaining the trust of others.
• Conduct behaviors to assist customers with avenues/ways that we can assist them.
• Conduct customer surveys to guarantee the satisfaction of the end user experience.
• Discuss products and technologies in which may be new to the customer in terms of assisting them to solve a problem.
• Start a conversation, then listen.

Qualifications

• 4or more yearsofexperience ininformationtechnology /security industry((will consider candidateswith 2 or more years of purely security industry experience)).
• Completion ofmanufacturertraining and other line of business applicationsas required
• Possess fluent knowledge of backend infrastructure technology platforms to include application and network knowledge.
• Must possess demonstrated knowledge/experiencein the following areas:
  • Access Control /Video Surveillance / Intercom /Security Architecture and Design/ System Integration /Physical Security
• Must be able toeffectivelyprioritize in a fast-paced working environment
• Stronginnovative,motivational, andproactivepersonality
• Knowledge/Capability to manage customer needs
• Stronganalytical andproblem-solvingskills
• Strong verbal and written communications skills

Additional Information

Please send your resume to[emailprotected] com

All your information will be kept confidential according to EEO guidelines.