SourceTechnical and Management Resources, Inc.
Computer User Support Specialist(s) (Journeyman)-NKVirginia, Fortlee, 23801 Fortlee USA
The Defense Commissary Agency (DeCA) is responsible for the management, operation, and maintenance of all Department of Defense (DoD) commissaries worldwide. The objective is to support DeCA in meeting operational and information technology objectives of the Data Center and Enterprise Service Desk (ESD) programs. This effort represents a continuation of system lifecycle support services for DeCA’s Data Center and Enterprise Service Desk environments.Knowledge/Experience Requirements: Provide technical and functional activities (Tier 2). Work all tickets and work orders that are assigned based on priority and age of ticket; Provide on-site service desk support to more than 11,000 store usersEducationAssociates Degree or HS/GED + 3 yrs in Windows Computing Environment
Certification CompTIA Security+ CE / CySA+ / SSCP / GSEC
Additional CertificationsMust have 1 each Computing EnvironmentComputing Environment:
AWS Cloud Practitioner
ID: 2022-3423 External Company Name: Technical and Management Resources, Inc. External Company URL: www.tmrhq.com Street: Defense Commissary Agency (DeCA) Infrastructure Support Services (ISS)