Computer User Support Specialist(s) (Journeyman)-NK

The Defense Commissary Agency (DeCA) is responsible for the management, operation, and maintenance of all Department of Defense (DoD) commissaries worldwide. The objective is to support DeCA in meeting operational and information technology objectives of the Data Center and Enterprise Service Desk (ESD) programs. This effort represents a continuation of system lifecycle support services for DeCA’s Data Center and Enterprise Service Desk environments.Knowledge/Experience Requirements: Provide technical and functional activities (Tier 2). Work all tickets and work orders that are assigned based on priority and age of ticket; Provide on-site service desk support to more than 11,000 store usersEducationAssociates Degree or HS/GED + 3 yrs in Windows Computing Environment

Certification CompTIA Security+ CE / CySA+ / SSCP / GSEC

Additional CertificationsMust have 1 each Computing EnvironmentComputing Environment:

MS Windows

Azure

M365 Fundamentals

AWS Cloud Practitioner

ClearanceSecret

ID: 2022-3423 External Company Name: Technical and Management Resources, Inc. External Company URL: www.tmrhq.com Street: Defense Commissary Agency (DeCA) Infrastructure Support Services (ISS)