Customer Service Representative

Description Robert Half has a rewarding career opportunity for an articulate, highly-skilled overnight Customer Service Representative in the growing Telecom Services industry. This could be a great position for you if you enjoy helping people. Be prepared to come into a dynamic and fast-paced environment in this role. This overnight Customer Service Representative job is long-term contract role and located in the Northern Virginia area.What you get to do every dayCollaborate with other departments to provide input and support

Offer friendly, accurate customer service in a timely fashion

Field and send out send written business correspondence

Organize, screens and route incoming telephone calls

Requirements - Ability to use multiple computer systems, applications, and utilize search tools to find information

Customer service and office administrative skills

Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

2+ years of past relevant experience

Data entry experience required

Foundational knowledge in call centers

Proficiency in Microsoft Office

Customer service experience

Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Excellent communication skills (written and verbal)

A consistently positive approach to your work that is rooted in a businesslike professionalism

Proven experience going the extra mile to solve complex customer inquiries via extensive research

Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .