-
ID
#10445617 -
Job type
Permanent -
Salary
$36,000 - $40,000 -
Source
Thrive Operations LLC -
Date
2021-02-28 -
Deadline
2021-04-29
Desktop Support Technician
Virginia, Fairfax, 22030 Fairfax USAPermanent
Vacancy expired!
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
- Install OS; test configuration; run diagnostics
- Configure computers and devices for network
- Image computer systems
- Install updates and scripts
- Run diagnostics, repair and test computer equipment/devices
- Act as the first level support for customer technology problems and identify root causes, resolve,
- Properly escalate and document unresolved queries to the next level of support
- Regularly maintain internal service ticket and time entry information
- Some college or equivalent experience; technical coursework
- Entry level with some prior experience providing technical support in a business environment.
- Windows OS experience
- Handson and practical knowledge of networks and computer systems.
- Excellent oral and written communications skills with customers and peers; tactful and effective
- Strong team player
- Ability and willingness to evaluate and learn new technologies and apply them effectively.
- Previous position with customer service experience.
Vacancy expired!
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