-
ID
#17812586 -
Job type
Contract -
Salary
TBD -
Source
Signature Consultants -
Date
2021-08-03 -
Deadline
2021-10-02
MS Teams Engineer
Virginia, Atlantageorgia, 22124 Atlantageorgia USAContract
Vacancy expired!
- Responsible for the end-to-end engineer and quality of the service
- Move, Add and Change Reviews and Requests for end-users
- Troubleshoot/resolve service and/or implementation issues
- Coordinate with other employees and departments/organizations
- Conduct and provide support for Telephony/UC related technologies including backup/recovery, monitor, and archiving
- Maintain an in-depth knowledge of the Telephony/UC configuration/installation infrastructure
- Brief management on performance data analysis and architecture related to Telephony/UC services as scheduled
- Respond to emergency requests for mission critical Telephony/UC services
- Provide administration support for the Telephony/UC Enterprise Services (AudioCodes Gateways, video, voice and data/etc.)
- Provide low-level trouble-shooting support of all Telephony/UC services
- Participate/assist with security validation of the Telephony/UC environment, analysis of risk, security, and continuity of operations and other related support of Telephony/UC systems services
- Participate in activities related to Telephony/UC environment tracking/documentation as needed for security and data-resolution problems/troubleshooting
- Adhere to and enforce change management and compliance processes related to the Telephony/UC environment
- Maintain and perform periodic testing of disaster recovery procedures for the Telephony/UC environment
- Participate in defined team projects and activities such as new deployments, mailbox load balancing
- Move/Add/Changes, meetings, etc
- Perform after hours and/or weekend maintenance activities as scheduled; conducting system tests after applying patches, software installs, upgrades or hardware installs/upgrades
- Identify and resolve Telephony/UC issues and create/maintain documentation of the root cause of any problem in the Telephony/UC environment
- Provide service level support for customers, vendors and provide On-Call support for the organizations Telephony/UC environment working through the service desk
- Perform script administration tasks and report using PowerShell or other script technology,
- Develope scripts for automating processes within the environment
- Provide tier 2, and tier 3 troubleshooting support of Telephony/UC issues; investigate user escalation calls, finding optimum solutions for both users and the organization
- Schedule routine Telephony/UC environment audits and maintain system inventory and documentation
- Schedule, distribute and develop reports for established reporting cycles and ad-hoc reports
- Maintain and document Telephony/UC topology changes for historical documentation
- Proven expertise and advanced knowledge in the area of integrating Microsoft Skype for Business (2015) / Microsoft Teams with UC platforms
- 5 years of experience minimum
- Possesses strong analytical skills, with ability to troubleshoot issues, identify root cause, and implement corrective actions
- Complete understanding of call admission and session border control
- Experience supporting large-scale Voice over IP (VoIP) networks
- Experience and knowledge enabling Skype for Business 2015 Enterprise Voice, integrating IP-PBX, Direct SIP, and SIP Trunking
- Experience with various networking and video protocols including Session Initiation Protocol (SIP), H.323, H.460, H.264, and RSVP network aware CAC, and analog trunking
- Experience with QoS
- Experience with UC features such as real-time presence and availability, IM, chat, audio, and video conferencing, and real-time collaboration
- Experience with Active Directory
- Ability to provide hands-on technical expertise and guidance in design, engineering, configuration, implementation, operation, maintenance, security, and administration of client's UC environment
- Data Network knowledge preferred
- Bachelor's degree from an accredited college or university in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math or equivalent experience
- Candidate must be able to obtain and maintain an access clearance and pass drug and background checks
- Excellent communications skills (written and oral)
- Proven ability to capture and analyze requirements
Vacancy expired!
Report job