Customer Service Representative - Entry Level- Ashland, VA

Eurofins Built Environment Analytics is searching for a Client Services Representative in Ashland Virginia.The Client Services Representative (CSR) supports the laboratory’s interactions with its clients and customers, including assisting with test ordering, the reporting of test results, supplies inventory, billing questions and general questions. Direct interaction with clients and customers is expected.Client Services Representative responsibilities include, but are not limited to, the following:Processes client requests and changes per established departmental guidelinesDaily order entryDaily notifications to clients about shipment dates and tracking numbersQuote generation as well as coordinating any needed approvalsPhone support from 8 am- 5 pm Pacific TimeResponding to emails in a clear, precise, and prompt mannerProvides feedback to the Senior Manager of Customer Experience all feedback regarding service failures or customer concernsCoordination with internal departments to ensure best practices, as well as meeting and exceeding customer expectationsEscalating issues to the Senior Manager of Customer Experience as neededPerforms other duties as assignedDemonstrates and promotes the company visionExcellent order entry, problem solving, and data analysis skillsBill clients utilizing our computer systemMail reports and invoices.The ideal candidate would possess:Experience in a laboratory environment preferredSome college training in science, or science background, or equivalent, preferredExcellent organizational skillsOutstanding communication and interpersonal abilities