Service Delivery Manager

Service Delivery Manager

• Project Manage multiple deployment teams and customer environments during buildout and sustaining maintenance activities
• Develop comprehensive project plans to be shared with stakeholders as well as project team members
• Meet with Delivery Leads, Technical Engagement Managers, and customers to receive and provide detailed briefs, prioritize requests, and clarify specific requirements
• Manage remote relationships with the Technical Engagement Leads, Delivery Leads, Team members and all stakeholders
• Communicate project status effectively and timely, including periodic report creation and distribution
• Report and escalate to management and key stakeholders as needed
• Ensure that all projects are delivered to schedule and contract scope
• Manage changes to the project scope and schedule, ensuring alignment with the contract
• Measure, track, and report on project performance using appropriate tools and techniques
• Manage workload prioritization, ensuring resource availability and allocation
• Ensure that effective project control, change control, risk management, design, development, and testing processes are maintained
• Ensure the project teams creates and maintains comprehensive project documentation
• Develop spreadsheets, diagrams, presentations, and process maps as needed
• Perform other related duties as assigned
• Occasional unplanned travel for internal or customer-related activities

• Active Secret clearance or ability to obtain one
• DoD 8570 certifications (e.g. Security + CE, CISSP, etc.) or ability to obtain within four months of start
• 5+ years of project management experience running concurrent technology based projects
• Understanding Enterprise or Cloud information technologies
• Excellent written and verbal communication skills producing clear, unambiguous deliverables and presentations to all levels of the organization.
• Takes ownership and able to work under pressure to deliver high-quality deliverables
• Ability to work in a fast-paced environment with tight deadlines
• Ability to multitask supporting multiple projects and teams
• Solid organizational skills including attention to detail
• Strong working knowledge in Microsoft Word, Project, PowerPoint, Visio, Excel and Outlook
• Experience with PPM and Agile tools such as Confluence, JIRA, etc.
• Project Management Professional (PMP) or equivalent certification desired
• Experienced Program/Project Manager working for a Managed Service Provider preferred
• BA or BS in Business, Project Management, Information Technology, or other business-related field