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  • ID
    #16777857
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Zachary Piper Solutions, LLC
  • Date
    2021-07-13
  • Deadline
    2021-09-11

Service Desk Analyst

Virginia, Arlington, 22201 Arlington USA
 
Permanent

Vacancy expired!

Zachary Piper Solutions is seeking a Service Desk Analyst to provide Tier I and Tier II Support in Arlington, VA. The Service Desk Analyst will be responsible for resolving all Active Directory, hardware, software, and network issues.

MUST HAVE AN ACTIVE SECRET CLEARANCE

Can hold a TS

MUST HAVE A COMPTIA SECURITY+ CERTIFICATION

Responsibilities of the Service Desk Analyst include:

• Provide tier 2 IT support

• Perform Active Directory password resets (NO outsourcing)

• Image and deploy hardware

• Manage and resolve incident support tickets

• Answer questions via phone, email, live chat, and instant message

Required Qualifications for the Service Desk Analyst include:

• MUST HAVE AN ACTIVE SECRET CLEARANCE

• REQUIRED CERTIFICATION: COMPTIA SECURITY+ CE

• MUST HAVE IT EXPERIENCE IN A DOD/MILITARY ENVIRONMENT

• 3-5+ years of Help Desk or Desktop Support experience in a Windows environment and in BMC Remedy

Compensation for the Service Desk Analyst include:

• Salary Range: $60,000 - $70,000 depending on experience

• Full Benefits: PTO, Paid Holidays, Cigna Healthcare, Cigna Dental, VSP Vision, 401k with ADPTS

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Vacancy expired!

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