Manager, 211 Innovation

ABOUT 211

211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2018 alone, 211s in the US answered more than 11 million calls and almost 1 million texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs.

POSITION SUMMARY

The 211 team at United Way Worldwide (211 UWW Team) provides coordination at the national level to a diverse network of over two hundred 211 teams across the country. The 211 UWW Team is seeking a Coordinated Networks Manager to support local United Ways and 211s in creating, convening, and fostering community networks to increase local coordination between health care and social service providers, expand data sharing activities, and generate best practices to inform future expansion of models across the United Way network.

The Coordinated Networks Manager will be motivated, detail-oriented and bring network expertise to successfully lead network projects. This position will be essential to the 211 National Initiatives Director and also work across UWW departments, collaborating within the Community Impact team, engaging the Innovations team and supporting marketing, communications and fundraising initiatives as well. The Manager will be responsible for overseeing the successful implementation of new and existing grants, including the Data Across Sectors for Health (DASH) Mentor Project and the Common Spirit Health – Connected Community Networks Initiative and will also support relationship and project management with national partners as needed.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Managing project implementation including UWW participation in the DASH Mentor Program which supports a cohort of “mentee” communities in offering targeted technical assistance, subject area expertise, and group training. The Manager will mentor 8-10 United Way communities through 2021, host webinars and full group gatherings, and serve as the lead point of contact with the DASH National Program Office for project management. As part of this DASH work, the Manager will be an active member in the All In: Data for Community Health online community.

• Engage the local 211 and United Way network to recruit, retain and develop leadership across teams, building capacities and coordination among local, state and national initiatives.
• Support, test and document emerging collaborative efforts that seek to share data to help coordinate activities and align local systems and sectors toward common operations and outcomes.
• Strengthen established communities’ ability to provide support and consultation and transferring skills and knowledge directly to communities with less experience developing data systems.
• Create and disseminate specific tools/products/resources/trainings that can be shared across learning collaboratives, the 211 and local United Way networks and externally through events and communications to increase state and/or community capacity to share data and strengthen collaboration among sectors.
• Inform United Way and 211 network data strategy
• Support partnership and development efforts to secure national and local grants, and funding by conducting internal and external research and drafting proposal content
• Track and ensure compliance with all grant and contract requirements associated with assigned projects
• Other tasks as assigned

JOB REQUIREMENTS

Minimum requirements include:

• Strong passion for the work of the United Way and 211 networks and for serving individuals and communities through non-profit services

• Five to seven years of full-time professional experience (may include internships)
• Professional experience within a United Way and / or 211 agency
• Experience leading a data sharing, care coordination, or data exchange project at the local or state level
• Experience managing, mentoring and skills building with individuals and teams
• Strong written and verbal communications skills
• Advanced proficiency using Microsoft Excel and other data tools
• Experience successfully managing complex cross-functional, time-sensitive projects
• Demonstrated relationship management expertise, preferably with non-profit organizations
• Proven ability to work and lead autonomously in a remote work environment with minimal supervision and to excel in an entrepreneurial, self-starting and fast paced environment
• Experience with health and human services I&R database management a plus

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

ABOUT YOU

You believe in a culture of inclusive excellence and value the differences that make us each unique. You are professional and kind; curious and passionate about your work; seek a stimulating and rewarding career; and, sincere in your desire to help others. Join our dynamic team and use your talents and ambition to make a difference in the world—help individuals and families achieve their human potential and build stronger communities.

ABOUT UNITED WAY WORLDWIDE

United Way brings people, organizations, and communities together around a common cause, a common vision, and a common path forward. In many communities, we're the only nonprofit building up the cornerstones of education, financial stability and health—and the only nonprofit bringing people together from all walks of life to be a part of local solutions. We're engaged in nearly 1,800 communities across more than 40 countries and territories, where people are powering big ideas and big action by donating, volunteering and speaking out through United Way.

United Way Worldwide is located in Old Town Alexandria, VA with local, remote, and international employment opportunities. Our culture is People First—we take it seriously and, because of that, we take good care of people. How good? We offer a competitive salary and generous benefits package including tuition assistance and professional development; dress for your day; free onsite parking and gym; wellness programs; volunteering opportunities and leave; and, paid time off (PTO) and paid leave for religious observance, voting, family sick, medical appointment, and, parental/adoption. Additionally, we offer access to comprehensive health, dental, life, short-term and long-term disability insurance; employee assistance program (EAP); and, a 403(b) plan—it’s a long list. We encourage growth and upward mobility—and want you to succeed in a diverse, inclusive, and ethical workplace. Take action, join our Team—apply now.

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. We are an equal opportunity employer and recruit, employ, train, compensate, and promote qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail katherine.graham@uww.unitedway.org or call 703-683-7860 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity.

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.

Thank you for your interest in employment with United Way Worldwide. You will be contacted if your qualifications are a good match and you are selected for an interview.