Help Desk Analyst III

Description Responsibilities: We are looking to fill a full-time Information Systems Specialist III (ISS III). Under limited supervision and a high level of judgment required, this advanced technical services position is responsible for the management and troubleshooting of all classrooms' audiovisual and computing equipment, staff and faculty enterprise applications, including research and proactive maintenance at the assigned college/s. The position will perform complex technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service (SaaS) environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services. The position is required to keep up to date on current computer technology in order to make informed recommendations regarding policy development and improvements and assist in the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager, and MCCS Chief Information Officer.