Executive Housekeeper (Management) l Full-Time Year-Round

POSITION SUMMARY:

Sugarbush Resort is searching for an Executive Housekeeper to oversee the housekeeping operations for Sugarbush Resort, including the Clay Brook and Resort Properties Housekeeping Teams and their operations. This position will also oversee and ensure the execution of housekeeping for employee housing and various resort facilities.

RESPONSIBILITIES:

• Developbudget for Clay Brook, Resort Condominiums, Sugarbush Inn Housekeeping departments, as well as Facility Cleaning and Employee Housing Housekeeping
• Maintain company credit card, expense management and procurement reconciliation
• Ensure Supervisors stay at or below those guidelines whenever possible without compromising guest experience
• Ensure procurement of products and supplies meet the ecological, sustainability and fiscal parameters of the resort
• Approve supply orders for housekeeping teams within budgetary, safety and efficiency guidelines; annual review to ensure products, supplies, costs and contracts are competitive and current
• Act as Safety Coordinator for the department; conduct weekly meetings, develop safety and departmental topics for review; ensure HR and Risk Management requirements are met
• Conduct trainings for Bloodborne Pathogens, HazComm & OSHA standards and Bed Bug Awareness
• Coach employees and foster their growth within the department and resort; oversee and assist with disciplinary action, evaluating performance, implementing PIPs, and planning the work load for various resort areas and facilities;during busy times will be in oversight of up to 40 staff members.
• Develop and execute departmental policy and procedure within resort, safety and ecological requirements; create SOPs, forms, manuals, tracking and guidelines for tasks, equipment and services
• Act as departmental liaison for the resort, other departments, management and peers with regard to communication, services and product
• Develop Supervisors in their respective positions with regard to day-to-day operations, weekly, monthly, bi-annual and annual tasks; coaching their development in forecasting workload and problem-solving execution
• Provide ResortBloodborne Pathogenstraining for Responders for the resort as per the Exposure Control Plan; member of responding team
• Provide constructive feedback to staff; conduct disciplinary action
• Conduct incident investigation, follow up and corrective action
• Execute CIP projects as required
• Research supply, inventory and equipment items as needs arise
• Research industry standards for tasks, services, products and equipment; ensure competitive place in the market
• Organize repair/replacement of equipment as needed
• Fill in for Supervisors as needed
• Procure uniform items for Housekeeping teams
• Conduct regular meetings with Supervisory teams
• Annual unit/room and responsible resort area properties reviews to ensure quality, cleanliness and integrity
• Coordinate with Facilities and Sales/Events planning for specific needs
• Provide internal pricing and reference materials for Sales, Reservations and Front Desk

QUALIFICATIONS:

• Secondary education required; Associate’s degree or Bachelor’s degree preferred
• Computer proficiency required, familiarity with Microsoft Office applications software desired
• Good planning, administrative, organizational, supervisory and budget management skills
• Strong personnel management skills required
• Must have minimum of 3 years supervisory experience in hospitality field
• Must be flexible and adaptable to changing workloads and business levels
• Must be able to prioritize and make decisions to be the most efficient with resources, supplies and guest satisfaction
• Ability to foresee potential problems and be a proactive problem solver
• Valid Driver’s License, proof of automobile liability insurance required, and an acceptable driving record. Use of personal vehicle may be required, mileage will be reimbursed as per company policy

COVID-19:

The well-being of our employees, guests, and communities is our top priority as we deliver enhanced operations to help combat the spread of COVID-19. To that end, we have introduced a new Extended COVID Leave Policy, where, in conjunction with other programs, employees may take paid sick leave, up to a maximum of two weeks, due to qualifying reasons related to COVID-19.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check

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