Front Desk Agent (Health Center) l Part-Time Year-Round

RESORT OVERVIEW:

RESPECT l INTEGRITY l TEAMWORK l SUSTAINABILITY

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests. Plus, wages now start at $15 an hour!

POSITION SUMMARY:

Sugarbush Resort is searching for a Front Desk Agent to work at our Health & Recreation Center, known as the SHaRC. The Front Desk Agent will greet members, resort guests, and the public and make sure their customer service needs are met - including check-ins, appointment booking, membership sales, daily cash-outs, and pro-shop sales.

RESPONSIBILITIES:

• Working with all of our guests to ensure they have a good experience visiting our facility.
• Checking guests into and out of the club, checking guests into appointments, and helping guests in any way needed.
• Selling of products: massage, personal training, tennis, membership, adventure zone, climbing wall, and pro-shop items.
• Cash-outs, assigned tasks, help with small maintenance projects (folding towels, emptying trash, keeping desk area & entryway cleaning).

QUALIFICATIONS:

• An out-going person with a high school education or equivalent.
• Need to be comfortable handling cash and dealing with people.
• Must be able to multi-task & effectively manage large queues of people.
• Must be proficient with Windows, Microsoft Office, and be willing & able to learn our Point of Sales System.
• Must be able to maintain an awareness of all Resort activities & be able to discuss these with guests.
• Must be to become knowledgeable about all SHaRC products & be able to help match the correct offering with each guest’s need.
• Must be confident & able to enforce policies and procedures while at the same time delivering excellent customer service & appeasing clients in an appropriate way should an issue arise.
• Must be able to work weekends, evenings, and some holidays.

COVID-19:

The well-being of our employees, guests, and communities is our top priority as we deliver enhanced operations to help combat the spread of COVID-19. To that end, we have introduced a new Extended COVID Leave Policy, where, in conjunction with other programs, employees may take paid sick leave, up to a maximum of two weeks, due to qualifying reasons related to COVID-19.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check

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