SFDC Admin

A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

• Field, research, and answer inquires enabling successful usage of SalesForce.com, ServiceMax, and SAP CRM.
• Provide weekly, monthly, and ad-hoc training and or training support to internal customers operating within SalesForce using both in-person and virtual modalities.
• Respond to incoming inquiries in a professional, competent, and timely manner following established procedures.
• Troubleshoot user issues and provide solutions within Salesforce.com and ServiceMax as well as their connected systems.
• Monitor and maintain data quality.
• Analyze and understand internal customer's needs.
• Evaluate and escalate CRM enhancement requests from users to appropriate parties for implementation.
• Collect and document requested and or required improvements for all Salesforce instances.
• Test and implement system improvements.
• Identify and suggest specific opportunities for training and development.
• Bring ideas for improvement, innovation, and increased efficiency to the team for review.
• Work with various stakeholders to identify, document, and communicate standard business processes.
• Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
• Build and manage reports, dashboards, and views of internal customers.
• Provision new users and maintain access through Role Hierarchy, Public Groups. Quote Configuration, Permission Sets, and Sharing Rules.
• Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, and price books.
• Domestic and or International travel 15%

• Bachelor's Degree in any discipline
• 3+ years of experience with Salesforce.com CRM or similar application

• Master's degree or higher
• CRM certification
• CRM experience with Salesforce.com, ServiceMax, and SAP
• Training or public speaking experience
• Salesforce Certified Admin
• Experience training users
• Proven experience meeting the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality
• Excellent interpersonal communication and written skills, pro-active problem-solving skills, and the ability to multitask effectively
• Highly motivated and organized, with attention to prioritizing incoming tasks
• Exceptional communication skills both written and verbal
• Knowledge of the life sciences industry
• Microsoft Office proficiency