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  • ID
    #5091605
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Maxtec
  • Date
    2020-10-21
  • Deadline
    2020-12-20
 
Full-time

Vacancy expired!

Job Description

JOB SUMMARY

The Senior Manager, Customer Service is responsible for the implementation and management of process improvement, training, and order process management, in addition to coordinating the daily activities of the customer service department and the supervision of the customer service personnel. This position is responsible for ensuring that we maintain the highest customer service standards, observe all operating procedures, and deliver efficient service to customers and team members.

RESPONSIBILITIES, ACCOUNTABILITY, TASKS AND DUTIES

● Manages and directs on a daily basis the manager and customer service representatives, as well as any other related positions

● Coach and mentor direct reports on a consistent basis.

● Enhance and reinforce training programs to ensure that the department maintains a high and continuing level of customer service

● Enhance and reinforce the effectiveness of the ERP

● Ensures efficient and hospitable service to our customers and adherence to all customer service processes.

● Establishes schedules and assigns individual duties to the manager and customer service representatives and any other related positions as required and assigns individual duties to the manager and customer service representatives

● In partnership with the human resources department, recruit, hire, onboard and train talent within the customer service department

● In partnership with the CGO, enhances and reinforces training programs to ensure that the department maintains a high and continuing level of customer service at all times.

● Prepares the necessary materials used in evaluating and assessing the performance of all personnel within the customer service department

Qualifications

REQUIRED EXPERIENCE

● 10+ years of work experience in a similar position

● Excellent communication and people skills

● Displays a professional, detail-oriented, and proactive approach

● Must have great troubleshooting and leadership skills

● Personal computer knowledge to include Word, Excel, and Outlook. Google G-suite experience is also beneficial

● Strong initiative and self-direction

● Ability to manage multiple projects and diverse team members simultaneously

REQUIRED EDUCATION, COMPETENCE, TRAINING AND KNOWLEDGE

● Education – Four year business or science degree preferably in business administration, respiratory care therapy, biomedical sciences, or equivalent work experience

● Computer skills, spreadsheets, word processing preferred

REQUIRED CERTIFICATION, PROFESSIONAL AFFILIATIONS, LICENSES AND PERMITS

● None

FAMILIARIZATION AND USE OF PERSONAL PROTECTION EQUIPMENT

● Safety glasses and other safety protection equipment where required

● Familiar with current hazardous materials warnings, signs and symbols and any other related safety precautions

● Understanding of material safety data sheets for materials handled in area of responsibility

The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.

Additional Information

BENEFITS OF WORKING HERE

  • Competitive Salary
  • Medical, Dental, and Vision Coverage
  • 401K matching
  • Life Insurance
  • Long term and short-term disability
  • Paid time off (PTO)
  • Company sponsored events
  • Maxtec is a growing company with new and exciting opportunities
  • Team atmosphere where people are passionate

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!

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