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  • ID
    #32333449
  • Job type
    Permanent
  • Salary
    $42,555 - $69,756
  • Source
    Salt Lake County
  • Date
    2022-01-13
  • Deadline
    2022-03-14

Vacancy expired!

JOB SUMMARYProvides advanced desktop support for the Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day helpdesk operations duties, and provides technical support to county staff as needed.

MINIMUM QUALIFICATIONS

Service Desk Specialist II:Three (3) years of related experience, OR an equivalent combination of education, and experience. Education will not substitute for one (1) year of experience

Service Desk Specialist III:Four (4) years of equivalent experience in a similar environment, plus three (3) certifications (see below) OR an equivalent combination of experience and education such as Associate's degree in an Information Technology/STEM related field. Education will not substitute for one (1) year of experience.Preferred Certifications: ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, MCSE, or other equivalent certifications.Due to the nature of this position, applicant must be an insured driver with a valid Driver's License and vehicle.It is mandatory all new hires receive the Tdap (Tetanus, Diphtheria & Pertussis) vaccine before beginning employment or provide a copy of their immunizations card prior to starting. The immunizations card must show the vaccine name and date received (Health Department only).Upon hire, a two-step Tuberculosis skin test will be required. The first will need to be placed prior to starting employment.

ESSENTIAL FUNCTIONS
  • Maintains, administers, and architects deployment tools/and servers that are utilized for new system and application deployments.
  • Maintains and administers software scans for reporting of applications, and software tracking/licensing
  • Utilizes and administers LanSweeper, and IBM BigFix for application rollouts, scans, configuration changes, and identifying how scripting should be utilized.
  • Provides advanced technical assistance to Desktop Technical Support Specialist I
  • Diagnoses, repairs, and installs computer related hardware and/or software systems.
  • Manages, maintains, installs, troubleshoots, and upgrades computer systems, servers, printers, point of sale systems, mobile devices and peripheral devices for performance and security related issues.
  • Manages, automates, updates and backup Microsoft Deployment Servers
  • Creates deployment packages where applicable for various end user applications, utilizing deployment scripting
  • Provides desktop networking connectivity (including wireless) support.
  • Provides advanced assistance through the Help Desk's Technical Support Line.
  • Develops, updates, and maintains technical documentation
  • Analyzes trends to prevent negative impact to infrastructure.
  • Conducts after-action-reviews and addresses root cause and records resolution findings.
  • Coordinates activities with network services, security, application, and infrastructure groups.

WE OFFER GREAT BENEFITS

MEDICALTwo types of plans available. You can choose from a High Deductible Health Plan or a TraditionalPPO Plan.

DENTAL PLANComprehensive family coverage, including orthodontic care.

ADDITIONAL BENEFITSThe county provides Basic Life Insurance and Long-Term Disability Insurance to employees at nocost. Voluntary options include Short-Term Disability, Life Insurance, Group Legal Plan anddiscounted home and auto insurance.

FAMILY FRIENDLYOn-site childcare is available at competitive rates. Paid parental leave.

CONTINUING EDUCATIONReimbursement of fees for licenses and skill certifications.

RETIREMENTRetirement program options: pension plan, 401(k) with match, 457, Roth IRA, and Traditional IRA.

TIME OFF11 paid holidays annually, paid vacation and sick leave.

Vacancy expired!

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