Dispatcher

Job Description:The dispatcher is the primary focal point for all dispatch communications within the facility and to other Intermountain facilities and various offsite facilities.Job EssentialsThe dispatcher is responsible for dispatching, prioritizing, and coordinating services for emergency and routine service requests and for the management and maintenance of all records of said requests active or completed. May make and receive phone calls using PC-based telephony software.

Responsible for orchestration of calls and assistance as it relates to internal services and to other agencies such as police and fires services. May screen callers, using both scripted materials and non-scripted guidelines, in order to make an informed assessment of services needed.

Monitors numerous alarms and alerts appropriate personnel as problems occur to ensure hospital safety and security. Dispatches service personnel accordingly, based on type of service requested and using multiple mediums of communication (e.g., overhead paging, electronic alpha-paging software, two-way radio, telephone)

Alerts appropriate personnel necessary for the handling of hospital codes and other emergencies that may devolve upon building services departments for resolution. May also perform in-house emergency dispatch: executes emergency notification procedures, following strict procedural policies, based on the type of emergency. Contacts outside emergency agencies (e.g. Police, Fire, Hazmat) as instructed. Acts as liaison between all agencies and key personnel.

Acts as a liaison between building services personnel, police and fire departments, emergency management, and administrative team personnel.

Troubleshoots for the entire building services communication and alarm systems.

May receive patient transfer requests and facilitate communication between physicians to facilitate transfer of patients. May provide history and physical and discharge summary to the referring physician and document these actions appropriately.

Minimum QualificationsDemonstrated basic computer knowledge and strong typing, customer service, and telephone skills.

Demonstrated priortization and multi-tasking skills.

Demonstrated interpersonal skills to include functioning as part of a team and working well independently.

Job DetailsSalary: $16.50 + depending on experience

Benefits Eligible: Yes. Click here (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) to check out our benefits.

Shift: Full-time, 40 hrs/wk.

Physical Requirements:Hearing/Listening, Manual Dexterity, Seeing, Sitting, Speaking, Standing, Walking

Location:Primary Childrens HospitalWork City:Salt Lake CityWork State:UtahScheduled Weekly Hours:40Equal Opportunity EmployerIntermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.Thanks for your interest in continuing your career with our team!