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  • ID
    #6895843
  • Salary
    TBD
  • Source
    CVS Health
  • Date
    2020-12-13
  • Deadline
    2021-02-11
 
Full-time

Vacancy expired!

Job DescriptionResponsible for provision of work-life consultation and informational services to members and plan sponsors; assesses needs, proposes care options, researches/screens potential services, provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.In office position once COVID restrictions are lifted onsite Austin, TX or Hartford, CT.Internal remote employees may apply and continue to work remote.No weekends. Holidays are on a volunteer basis.Schedule is 11:30am - 8pm eastern, Monday-Friday.Member support: - Provides telephone worklife consultation with members. - Provides telephone triage, crisis intervention and related services - Researches, locates and screens potential worklife services and resources that meet member¦s need and provides referrals directly to member. - Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs. - Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and worklife concerns including but not limited to elder care, child care, financial and legal resource etc. - Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs. - Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors. - Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases. - Prepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. - Performs follow up with member to ensure needs are met. - Documents accurate member contacts and activities according to enterprise, EAP and Worklife format using PC technology. Team member support: - Works collaboratively with worklife team to ensure excellent customer service, prioritizing work, case turnaround completion and improve workflow processes. - Maintain a collaborative working relationship with Aetna EAP call centers - Performs worklife projects for account management and members. - Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members Compliance with Policies and Regulatory Standards - Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality. - Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. - Maintain current licensure in good standing, seek professional development and meet all licensure requirements. ()REQUIREDExperience working in call center environmentExperience delivering care or crisis interventionExperience in handling family situations and/or relationship concerns1+ years of experience in a social or human services preferred (case mgmt, clinical, psychiatric, medical setting)Knowledge and /or experience in Employee Assistance ProgramsExperience working with diverse populationsExcellent computer skills including MS Office applications such as Excel, Word and Outlook. EDUCATIONBachelors degree in social work or health related field (Health Education, etc.)PREFERREDMasters degree in Social Work preferredExperience/knowledge of Elder Care preferredSpanish speaking preferredRequired QualificationsREQUIRED1 plus years experience in social work, social services or related field is required (ex. case management, discharge planning). Experience with doing assessments and locating/referring to community resources is required.Excellent computer skills.Ability to work in a fast paced, team-oriented telephonic call center environment.Experience/knowledge Elder CareEDUCATIONBachelors degree requiredPREFERREDSpanish speaking preferredREQUIRED1 plus years experience in social work, social services or related field is required (ex. case management, discharge planning). Experience with doing assessments and locating/referring to community resources is required.Excellent computer skills.Ability to work in a fast paced, team-oriented telephonic call center environment.Experience/knowledge Elder CareEDUCATIONBachelors degree requiredPREFERREDSpanish speaking preferredPreferred QualificationsPlease review required qualifications aboveEducationBachelor's degree or equivalent experienceBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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