ID
#45988328
Job type
Permanent
Salary
$50,000 - $70,000
Source
Medsphere Systems Corporation
Date
2022-09-14
Deadline
2022-11-12

IT Field Service Technician

Texas, San antonio, 78201

Permanent

Vacancy expired!

IT Field Service Technician

Location: San Antonio, TX

Medsphere positively impacts patient care by delivering award-winning healthcare IT solutions and software for providers of every size and budget.Systeem Medical Information Systems (SMIS) division of Medsphere is a well-established managed IT services company that specializes in supporting and managing the IT environment for healthcare practices. Our proactive services include performance and availability monitoring, preventive maintenance, helpdesk, cloud services, technology planning, and application support.We are seeking an energetic, experienced Field Service Technician who desires to support the IT infrastructure of our customer healthcare practices. Our technicians perform field service support as well as traditional helpdesk troubleshooting and technical activities such as desktop hardware/software, login/password resets, email, remote access, printer, server, and network support. Our technicians also participate in project deployments periodically. Field Service shift schedules may vary from 7:00 AM to 5:00 PM central time. Work location will be a mix of SMIS corporate office and client facilities, with a possibility of some work from home.

As an IT Field Service Engineer at Medsphere, you’ll get to:

Provide on-site service and customer support during field visits or dispatches
Manage on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Conduct routine equipment servicing out in the field
Repair equipment and replace faulty parts
Installing and testing new equipment
Use remote monitoring and maintenance systems, such as N-Able, to provide technical assistance to clients related to computer systems, software, and hardware
Provide detailed documentation as to actions taken to resolve issues, client configuration information, client communications, expenses and time within SMIS’ ticketing software, ConnectWise
Interface with a client’s vendors to resolve technical issues to the client's satisfaction
Provide either scheduled or emergency on-site support to clients
Build positive and professional relationships with customers
Assist helpdesk team by answering inbound calls when not on-site or actively working on a field service project
Work collaboratively with helpdesk team, maintenance and monitoring team, and entire SMIS staff to achieve client business goals by performing essential job functions

Requirements:

A minimum of 2 years of experience in a field service role, working with relevant technologies
Ability to troubleshoot, test, repair, and service technical equipment
Experience in billable environments supporting multiple clients
Support experience with medical facilities in a production environment is preferred
Experience solving issues related to workstations, thin clients, printers, scanners, servers, and networking equipment
Advanced knowledge of Windows server and desktop operating systems, including Windows 10
Candidates with a working knowledge of Linux are desired
Experience with networking hardware, such as managed switches, routers, and firewalls, is preferred
Analytical thinker with strong attention to detail, able to work with moderate supervision
A keen ability to learn quickly and find resolutions to technical issues
Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand
Interpersonal skills to interact with customers and team members. A proven track record in a team environment
Excellent communication skills
Organization skills to balance and prioritize work in a fast-paced environment
Must be authorized to work in the United States
Must be willing to travel as needed

Perks and Benefits:

Flexible time off plan
Great working environment
Flexible work hours
Health, vision, dental, 401k, and all the other necessary benefits

Who is Medsphere?

We are an accomplished organization of committed clinical and technology professionals working to make quality healthcare IT solutions accessible to organizations of virtually any size, shape or budget. We love working here because we care about each other and about the people who benefit from our products. Medsphere is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Vacancy expired!

Report job