ServiceNow Developer

job summary:

• Bachelor's Degree in IT related field
• 5+ years experience with ITSM/ ServiceNow Development
• Extremely skilled with Access Control Lists/rules- must know ACL's inside and out
• Object Oriented Programming
• General Understanding of Relational Databases
• Experience within ITIL environments

• Designs and develops solutions that address business needs and opportunities by working with business and IT personnel; proposes changes that would make the ITSM environments a more effective solution; gathers requirements; creates custom technical design documents; performs unit and system testing; and implements plans for small to complex projects.
• Ensures design and coding approaches meet the requirements and functional specifications as provided by the business and Information Technology by using sound judgment and creativity.
• Participates in planning and execution of tasks related to ITSM based initiatives which may include upgraded versions of current systems, third-party solutions, and integrations with additional enterprise systems.
• Develops, configures, and maintains ITSM platform: installation, upgrades, configuration changes, and debugging issues.
• Assists SWBC divisions in standardizing and optimizing the way data/information is stored and retrieved which includes training of best practices for users when participating in ITSM activities.
• Stays abreast of current ITSM solutions, development concepts, best practices and procedures by attending trainings, participating in professional associations, and the like.

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors (required)

• ServiceNow Development (3 years of experience is preferred)
• Object-oriented programming
• AWS
• Azure
• ITSM