KYC Operations Senior Group Manager - C15

The KYC Operations Senior Group Mgr a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.Responsibilities:

Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards

Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected

Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level

Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc., as appropriate

Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.

Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program

Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

Directly engage global Core functions (e.g., Re-Engineering, Business Solutions and Support, Controls and the Business Management Office) during CitiKYC, process improvement projects, CitiKYC system releases and preparation of management reporting material

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

15+ years of experience

Experience in people management

Education:

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Job Family Group:Compliance and ControlJob Family:Business KYCTime Type:Full timePrimary Location:San Antonio Texas United StatesPrimary Location Salary Range:$170,000.00 - $300,000.00Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.