Network Support Engineer - Data Center/Cloud

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Network Support Engineer - Data Center/Cloud in Richardson TX. Below is the detailed job description. Role: Network Support Engineer - Data Center/Cloud Location: Richardson TX (Initially Remote) Duration: 18 months Job Description:

• SLAs/Expectations/ Performance Criteria for day to day:
• CXSAT Survey 90% or better
• Backlog Size Daily Average (less than 20 SR's)
• Backlog Age Daily Average (less than 30 days)
• Case/SR picked should be equivalent to avg of the team or higher (For example if team avg is 20 cases/SR picked, this engineer should be a minimum of 20 or above)
• Typically requires Bachelor's Degree with a technical focus or equivalent industry experience
• Knowledge of routing and switching (CCNA equivalent level or above) required
• Knowledge of Windows and Linux operating systems
• Virtualization technologies- Intermediate understanding and knowledge of at least 2 of the following: Vmware,
• Openstack, AWS, Google Cloud Platform, AzureRM
• Linux & Windows Server administration and troubleshooting knowledge
• Prior customer support experience preferred
• Understanding of DevOps and the general development cycle
• Ability to troubleshoot and administer containers and/or Kubernetes
• Ability to write complete API calls to REST or SOAP APIs using both JSON and XML
• Ability to read and understand log formats in multiple formats including java, .net, and others
• Understanding of Bare metal infrastructure
• Understanding of basic workflow development
• Understanding of general website principles and development
• You're able to resolve problems, figure out the root cause, and deliver known solutions with a high level of customer satisfaction
• You're motivated by a service excellence attitude. You drive to achieve goals with limited supervision.

• Certifications (eg: CCNA DC, Virtualization, Google Cloud Platform, AWS)
• Development knowledge including but not limited to Java, Go, Python, PowerShell, Bash, JavaScript, HTML and other scripting languages
• Knowledge and understanding of common formats like JSON, XML, YAML
• Understanding of Micro-services based architecture and interaction of services
• Advanced administration knowledge in private and/or public clouds including VMWare, OpenStack, AWS, Google Cloud Platform, Azure
• Understanding of IPAM and cloud based networking
• Complete understanding of the VM lifecycle
• Understanding of tenancy in cloud-based applications Provides advanced support to independently debug complex network problems and drive large account network problem resolution.
• Provides support on a worldwide basis and serve as a technical expert for Cisco products. Works independently, receiving minimal supervision on diverse scope where analysis requires evaluation of identifiable factors. CCXP certification is preferred. 3 Years Exp.
• Candidates must meet the minimum requirements outlined.

• 3-4 year of technical support experience
• CCNA (R&S or DC) and Cloud associate
• 3 Very good soft skills and English written and spoken
• Kubernetes

• requirements: ("Nice to have Qualifications")
• Networking (CCNP)
• Cloud (AWS, Google Cloud Platform, etc) certifications
• Dockers