ID
#46086175
Job type
Permanent
Salary
TBD
Source
Bank Of America
Date
2022-09-28
Deadline
2022-11-26

Production Services Specialist II - Core Technology Infrastructure

Texas, Richardson, 75080

Permanent

Vacancy expired!

Job Description:

Position Summary

Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis. The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. The selected resource will have the ability to think of process improvements to improve platform stability and resiliency and will monitor and support applications for 100% SLA meets, Will provide on call support, and Production Ticket/Issue Triage.

Position Description:

Responsible for preparing RCA - Root Cause Analysis (RCA) document
Partner with Application team, CCO, Level 3 support teams to resolve the issue
Prepare and/or review Impact Analysis based on issue analysis
Hands on experience with L1 / L2 / L3 support workload.
Write scripts to automate mundane daily BAU tasks
Willing to provide support after office hours, weekends and stay on call when business needs
Identify root cause in the code, perform break-fix activities in the code and/or DB
Follow the release management and code deployment process to migrate the code changes if any
Consumer Banking domain experience

Required Skills

4+ years of application programming / production support experience
B.S / B.E./ B Tech / Basic Networking Intermediate level Java Advance level Unix Sound working knowledge on Ms-Office and Ms-Visio
Experience handling multiple tasks and adapt to a constantly changing environment
Must have excellent organization skills
Ability to triage application and infrastructure issues
Excellent communication skills and analytical skills.
Application support experience
Experience with Incident, Change and Request management software
Analytical Thinking

Required Education:

BS Degree, or a high school diploma with equivalent years of production support experience

Desired Skills

Critical thinking, M.E./M TechM.C.A [with B.Sc., B Com, BBM] M.Sc
(Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
Understanding on Database terminologies ITIL Foundation Certification Splunk, AppDynamics, JIRA, monitoring tools framework experience

Shift:1st shift (United States of America)

Hours Per Week:40

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