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    Q1 Technologies, Inc.
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Role: Nice InContact Telephony BSA Job Location: Plano, TX Interview: Skype/Telephonic Contract : Long-Term Job description:

  • Experience as Analyst in Nice In Contact cloud solutions or other IVR on Cloud solutions.
  • Involved in the design or modification of business systems or IT systems related to NICE In Contact Cloud solutions.
  • Interaction with the business stakeholders and subject matter experts in order to understand their requirements, problems and needs to design the NICE In Contact cloud solution.
  • Gather & Create documents, and analyzes business needs and requirements.
  • Create Business Requirement Documents up to organization standards. Understand and provide business solutions on the applications.
  • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Improves systems by studying current practices; designing modifications. Recommends controls by identifying problems; writing improved procedures.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends. Contributes to team effort by accomplishing related results as needed.
  • The analyst documents the functional and, sometimes, technical design of the system. SDLC knowledge exposure.
  • The analyst interacts with system architects and developers to ensure the system is properly implemented.

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